Joshua Teeters Email & Phone Number

- Developer on two agile teams working with UiPath and Pega platforms to design, build, test, and deploy robotic desktop and robotic process automations.- Create and enhance automations used by hundreds of people to automatically process audit claims, streamline customer support, and process internal department tasks.

- Led and managed a team of 40 to create skill development trainings for 300 members of a Technology Development Program. Represented the team in strategy meetings with company leadership.- Completed a leadership development program, allowing me access to specialized managerial trainings, conferences, and mentorships with directors of the company.

- Integrated new proprietary tools into existing workflows after leading efforts to understand existing process flows and identify areas of opportunity. Defined requirements and acceptance criteria by liaising with end users.- Developed end-to-end RPA/RDA solutions and reporting for the Office of Intelligent Automation department.

Menomonie, WI

- Selected to be a Resident Assistant my Sophomore and Junior year, responsible for facilitating the personal, social, mental and academic well-being of 48 upperclassmen.

Madison, Wisconsin Area

- Coordinated with internal business users to identify gaps in existing processes and define new requirements.- Developed, tested, and deployed automated PowerShell solutions. Created a centralized web dashboard to access scripts using JavaScript, Node.js and HTML/CSS. Trained users on how to integrate the new processes.- Cut 8 hour tasks down to 20.

Madison, Wisconsin Area

- Technical Support Intern for file transfer and encryption software worldwide.- Extensive use of ticketing systems and phone support to many clients, from sysadmins to end users.- Created and updated scripts used internally and sent to clients.

Deforest, WI

- Technology Technician for six schools containing several thousand students and staff.- Completed troubleshooting, setup, and repair tickets for users with little to no prior technical experience.- Assisted in setting up IT operations for new buildings, including PCs and networking infrastructure.

Sun Prairie, Wisconsin, United States

- Promoted to Floor Supervisor during the first month of new operations, becoming the youngest member of the store management team.- Supervised ~7 floor workers per shift.- Responsible for customer service escalations and till accuracy.- Trained new hires and associates joining the management team.

Bachelor'S Degree, Computer Science

Bachelor of Science in Computer Science - Cyber Security with minors in Information Security Management and Computer Networking System &.

Bachelor'S Degree, Computer Science

Education record

Activities and Societies: DECA, Bowling, Middle School Mentors, Football, Lacrosse, Spanish Club, National Honors SocietyGraduated with.