Global T&S and CX executive with expertise leading multi-site organizations, developing key client relationships and creating customer-centric cultures to grow organizations and impact profits. Inspirational leader with a history of success recruiting, developing and training high performance teams to support strategic initiatives exceeding company objectives. Adept at turning around client operations, implementing Lean Six Sigma practices for customer service, technical support, sales, back office, and trust and safety (content moderation). Examples of my achievements include: • Expanded client operations, gaining 80% of outsourced services. • Created the foundation of trust and safety within Teleperformance. • Grew operations over 4x, becoming one of the largest clients for his organization globally.• Increased offshore performance engagement (eNPS) 38% over client operations, grew market share. • Streamlined client forecasting capabilities, achieved increase in client demand. • Established operations in 6 different countries, supporting more than 50 languages.• Awarded over 80% of client business within six months.• Launched 28 lines of business, expanded China operations within first year. • Converted client customer strategy to NPS model, improved over 50 points exceeding established performance objectives. Specialties:Trust and Safety, Employee Wellbeing, Content Moderation, Ads Monetization, Ads Integrity, Strategic Planning & Execution, P&L Accountability, Global Operations Management, Process Design, Customer Service, Contract Negotiation, Call Center Management, Forecasting, Performance Management, Financial Analysis, Lean Six Sigma, Client Relations, Policies & Procedures, New Market Penetration, Change Management, Risk Management, Customer Retention, Continuous Process Improvement, Client Partner Management, Net Promoter (NPS)