• Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities. • Facilitate needed updates to members accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed. • Assist in maintaining the neatness and cleanliness of the club.

• Greet members, prospective members and guests, providing exceptional customer service. • Ensures that Front Desk is functioning according to Policy and Procedure.• Manages and controls all front desk binders, Personal Training & Master Appointment books, Maintenance Log and Daily Tracking Log according to Policy and Procedure.• Communicates with the Operations Manager (OM) regarding ways to improve Front Desk operations.• Oversees “Lost and Found” items and their storage.• Inspect cash register drawer counts and complete after-shift reports.• Door control and entry, ensuring all guests are checked in and out correctly