Recruited to join the organization and develop new business in the Houston and Greater Houston regions of Texas.We are a Lifecycle Provider of Products, Solutions, and Services. Our focus is Valve Automation, Flow Measurement, Instrumentation and Controls. Our commitment is first to quote, first to deliver, and reliable service.Cultivated 10+ new customers for the company in my first year as well as re-engaged with multiple customers to build relationships and business.Within my first year, I uncovered a major grassroots project in Houston, TX and we started chasing the project. Currently, we have won 60% of the project in valve automation and instrumentation.Developed relationships, grew my business and install base yearly to ensure consistent MRO.Received hands on experience with many of the manufacturers represented by the company. Learned the technology of each product offering to be able to sell solutions based on technology.Business development and solution seller to gain install base within facilities.Seek out potential new customers weekly and cultivate them utilizing strategic sales and go to market strategies. In my second year, we have cultivated about 7 to 10 new customers year to date and are working to develop more new customers.

Moved out of the leadership role in February of 2022 to help the company better align sales by doing direct end user sales.Leader of a start-up, value added, stocking distributor and solutions provider in the industrial sector. Brought on to be the visionary of the company as I bring a different outlook and tactics for winning business.Contract negotiator for the manufacturers and vendors we partner / work with daily.We provide and are a solution based company. We believe in taking your part number and building a solution rather than crossing it to another manufacturer.We believe in the value we bring to clients by being a B2B type of business. Face to face is the best interaction.Helped to design the logo and website. Created our business plan, go-to-market strategies and built and provided the presentation that allowed us to partner with manufacturers.Currently in operation for almost a year and working tirelessly to continue to set up ourselves on customers' AVLs. Year-to-Date - we have established the company on 65 end users AVL as well as OEM, Resellers and other distributors.We have won multiple projects since the start of the business to prove ourselves in the industry. We currently have 15 signed manufacturer agreements and are in most of Texas.We have a rapid growth platform and looking to expand into several states in the near future.We will have a panel shop by EOY 2022 and be full steam ahead in design, integration and implementation.Recruited, trained and work with our sales team daily to increase our reach, install base and showcase who we are in the industry.In conjunction with the leadership team, developed the company's mission statement, vision statement, core values and differentiators. With the leadership team, we developed the 1, 3, and 10 year outlook of the organization. Developed sales territories based on the industry and cities, rolling out to the team in Q4 of 2021.

Recruited by the Regional Director of Sales for Houston to work on his team and develop the Power Industry, F&B, Pharma, Water and Light Industrial industry for the company and region.Built a territory from the ground up (twice with the company) and re-engaged with many customers that had lost touch with the company.Established the company on several new vendor lists in order to have more reach and grow the territory I was ultimately responsible for managing.Within the 2.5 years, I chased multiple projects and won many projects from $35K to $1.8 million in revenue with high margins. On several occasions, the projects we won were directly from the company's line card providing future MRO business.Developed relationships, grew my business and install base yearly to ensure consistent MRO.Received hands on experience with many of the manufacturers represented by the company. Learned the technology of each product offering to be able to sell solutions based on technology.Business development and solution seller to gain install base within facilities.

Previously worked with the talent at PCO Division II, Inc. from November 2002 until May of 2007 where I went part time at PCO and full time into hotels.Recruited back to PCO Division II, Inc. in October of 2011 to May 2013 to help develop the Southeast of the United States. Ultimately left due to myself and another sales individual in the same territory so it was challenging to establish myself as the account manager when two people called the same customer. In 2015, PCO provided an ultimate challenge by hiring me as the Business Development Manager with a focus on signing contracts with manufacturers (OEM, Value-added reseller, Distribution or Rep agreements), bringing on new customers, engaging with older customers (due to retirement to customer moving on) and focusing on new product growth sales.As the BDM, it was my primary responsibility to help the company grow its overall revenues, profits while decreasing expenses and setting up special pricing agreements (to maximize profits). We accomplish growth through developing relationships with customers and manufacturers alike. Through my efforts, with the assistance of industry connections and team members, we were able to sign up 4 manufacturers to sell their products to provide even more solutions to the end users.Additionally, we signed up around 30 new customers / clients to help with repairs, on site service, new equipment and remanufactured equipment. We re-engaged with dormant accounts to increase our foot print and work with clients where we were once established.Developed several territories for the company with the help of the inside team and the outside account managers.Set up territories for better focus and growth. Researched each area, cold called and worked to set up meetings with potential clients prior to traveling to a new area.Very efficient in CRM programs, Microsoft Office applications, web-based programs and quick to learn programs.

Recruited to open the Westin Austin Downtown as the Director of Housekeeping. Owned and operated by White Lodging.Extensive knowledge of the inner workings of Starwood Hotels and Resorts (now Marriott) and their systems so I was hired as part of the opening team to recruit, hire, train and build the Housekeeping team.Worked closely with my assistant director and the rest of the team to follow brand standards on purchasing all guest supplies, cleaning material, linen and more needed to open the hotel and be in compliance with brand standard.Managed and work within a budget to ensure cost controls were met with the opening budget of the hotel as well as continuing to manage and control a budget and expenses after the hotel is operational.Provided daily on-going training and motivation to a team of 50+ associates to ensure guest satisfaction was not only met but surpassed.Helped other departments in the hotel as needed to ensure we met opening deadline.Efficient in all Microsoft Office applications as well as Galaxy, Lightspeed, StarGuest, SPG Link, Starwood One, Birchstreet, Starsource, Micros and knowledgable use of Protobase (formerly in front office).Left White Lodging to move back to Houston, TX to be close to family.

Promoted from the Director of Front Office to the Director of Housekeeping in May of 2014.Simultaneously ran the front office and the housekeeping department from May to the end of July. Maintained the entire rooms budget, kept labor in-line and kept scores up during the end of the renovation.Built a second cage in the housekeeping department to in order to control all supplies. Prior to the cage being built, guest water and extra linen was organized in the laundry room. Now all water, extra cleaning supplies, vacuums, extra refrigerators, and new linen is now stored and inventoried in the second cage so we know what we have and when to order.Decreased expenses by controlling access to the guest supplies and limiting the amount of supplies leaving the department. Increased productivity by creating incentives and changing responsibilities of the housemen to be more efficient and effective.Maintain cleanliness scores between 94 and 97 percent at all times.Create a new spreadsheet to track temp labor and keep an eye on the hours worked to ensure we do not run into overtime on temp labor unless needed.Implement new policy and procedures to ensure associates are maintaining QA standards and cleanliness scores.Efficient in all Microsoft Office Applications, Lightspeed, Starguest, Galaxy, SPG Link, Micros, Birchstreet, and Starsource.Manage and lead the department on labor and expenses to ensure we meet hotel goals in order to flow 50% or better at all times. Motive and inspire the team with incentives to consistently ensure high guest scores and cleanliness scores.

Increased overall department morale by working daily side by side with the team to show support and to help the individuals grow. We have promoted 3 individuals under my leadership and we continue to develop the team and improve the department.Increased SPG enrollments by developing incentives, friendly competition, and a SPG enrollment tracker to get the agents involved and excited about enrolling guests. Started with the property in May of 2013 when the success rate YTD was 4 % with finishing a success rate of 6% in 2013. The last 3 months of the year we surpassed our goal each month. For 2014 we have only missed February by 1% and our YTD is currently 13%.Missing stays verification was at 0% when I came to the property, we currently are at 100% in ensuring missing stays is checked daily.Manage front office monthly budget and labor hours. Ensure labor hours are in-line with allocated hours to the department. Ensure budget is being spent wisely, we are meeting our expenses and watching the profit and loss closely. Create weekly department schedule, interview new hires, enforce front office procedures, take disciplinary action if needed, manage employee hours and budget, provide coaching and counseling to the associates. Consistently perform service netting and service recovery to ensure the highest quality of guest service is performed. Hired for my knowledge of operations in the front office, the hotel's computer systems and to increase supervisor effectiveness. Ensure associates follow quality assurance standards and focus on delivering exceptional services to consistently improve g.e.i scores. We have steadily increased GEI scores from the past year til now.Efficient in all Microsoft Office Applications, Galaxy, Light Speed, Star Guest, Birchstreet, Starwood One, Protobase, and Micros.Motive and inspire the front office team with incentives to consistently ensure high guest scores and surpass budgetary revenue goals by selling out the hotel.

Recruited to come back to work with company in the industrial sector in August of 2011.Worked remotely out of a home office in Atlanta, GA.In conjunction with another sales team member in the Southeast, we worked to build the territory.Received practical hands-on experience with the equipment we service and sell in order to gain a better knowledge of the equipment provided to the end-user.Developed outside relationships with companies through the Southeast Region of the country. Study market trends to develop new innovative marketing techniques to bring in more revenue / profit and customers.Visit new sites to develop new business while growing business with established sites.Assigned as a project manager for certain projects with already established customer accounts.

Promoted from Service Express Supervisor to Welcome Office Manager at the W Atlanta Midtown.Managed front office monthly budget and labor hours. Ensured labor hours are in-line with allocated hours to the department. Ensured budget is being spent wisely and petty cash is properly being justified and categorized correctly.Created weekly department schedule, interview new hires, enforce front office procedures, take disciplinary action if needed, manage employee hours and budget, provide coaching and counseling to the talent.Consistently perform service netting and service recovery to ensure the highest quality of guest service is performed. I received my promotion based on my knowledge of operations in the front office and the hotel's computer systems. Secondly, I was asked to join the team in Atlanta to increase supervisor effectiveness.Ensured associates follow quality assurance standards and focus on delivering exceptional services to consistently improve G.S.I. scores. Efficient in all Microsoft Office Applications, Galaxy, Light Speed, Star Guest and Micros applications.

Lateral position change to better utilize expertise and leadership to increase G.S.I. (Guest Service Index) scores and overall morale of the department.Created weekly department schedule, interview new hires, ongoing training, coaching and counseling of employees. Received manager calls to resolve any guest challenge encountered. Consistently perform service netting and service recovery to ensure the highest quality of guest service is performed. Ensured associates follow quality assurance standards and focus on delivering exceptional services to consistently improve our G.S.I. scores. Developed a training manual for Command Center (call center) agents to ensure training consistency and to facilitate cross-training at the front desk. Efficient in Microsoft Office Applications, Galaxy, Light Speed, Star Guest and Micros applications.

Promoted from the VIP Ambassador to the Westin Welcome Executive. This role was created as an experiment that later they decided to eliminate the role.Front Office and Service Express Supervisor. Supervised sixty associates in two different departments.Ensured the correct procedures were carried out in both departments to provide exceptional guest service. Resolved guest challenges quickly and efficiently.Presided as the MOD of the hotel in the absence of the manager.

Promoted from a Front Desk Agent to the VIP Ambassador.Responsible for all VIP’s reservations, requests, and opportunities. Provided exceptional customer service to exceed guest expectations.Conducted VIP room inspections prior to VIP arrival. Welcomed VIPs to the hotel and provided a personal escort to their room.Facilitated front desk and guest services procedures to exceed guest expectations. Covered MOD shifts when needed.

Welcome and greet guests upon entering the hotel.Followed the ARRIVAL process to register guests into the hotel. Verified guest information, issued room keys and maintained a house bank.Completed daily shift checklist to ensure consistency and accuracy with all front office procedures.Constantly and consistently maintained professionalism while exceeding guest expectations. Always created a welcoming feeling while assisting the guest.

Bell Attendant – Greet guests, assist with luggage, assist front desk, and offer any further assistance needed.Pool Attendant – Maintain fitness and pool area. Keep area stocked and take care of all guest’s needs.

Provided monthly programs for residents that are intellectual, physical, social, emotional, occupational, or environmental.Assist residents with work orders, roommate issues, or anything concerning their residency.Acted as the General Manager of the property when the GM is not available. Ensure the Greek life is abiding by apartment housing rules and regulations while maintaining professionalism.

Followed the ARRIVAL process to register guests into the hotel. Verified guest information, issued room keys and maintained a house bank.Completed daily shift checklist to ensure consistency and accuracy with all front office procedures.Constantly and consistently maintained professionalism while exceeding guest expectations. Always created a welcoming feeling while assisting the guest.

Maintained client database, website, and product documentation.Inside sales representative with practical hands-on experience.Created new innovative marketing techniques to bring in more revenue and profit for the company.Worked in the warehouse when first hired to learn the different equipment. Moved inside to work as a technician in the repair shop as well as the production shop.Became a project manager on a partnership contract with a Fortune 500 company. PCO private labeled for the company on several of their products.