Josh Gallagher Email and Phone Number

As an operations supervisor for the organisation, my role is to provide training, motivationand support to organisations, and through my work, I maximise team productivity and facilitate effective operations. I enforce regulatory compliance and adherence to companypolicies, ensuring occupational health and safety as well as regulating performance to keepit up to organisational standards. I also engage with stakeholders, promoting ideas,strategies and initiatives aligned with the organisation’s goals while building strong,productive and enduring relationships.Coordinating with administrator focus groups and meetings, I facilitate feed back anddiscussion on industrial relations and management concerns. I also engage with employeesto provide key training and support on organisational policies and procedures regardingoperations and customer engagement, contributing to the recruitment process.Incorporating account traffic, job types and employee strengths, I coordinate employeeschedules and workloads. To provide updates to internal and external stakeholders on floorperformance and concerns, I produce and deliver regular financial reports for management.I also conduct HSE monitoring of staff, initiative development and implementation andemployee mentorship and guidance programs to ensure safe and responsible operations aswell as promote compliance. Providing top-level decision-making and strategic planningsupport, I build rapport with top leaders and advocate for personnel concern and interests. Ialso develop and implement a loss-prevention program to reduce credits given to clients andincreasing organisational sustainability.

In the organisation, I functioned as an administration officer to process different documents,handling invoices, purchase orders, service contracts and financial reports. Through theseprocesses, I integrated the information in the system to accomplish required tasks while alsodocumenting my activities and ensuring accurate input of information into organisationaldatabases. Engaging with customers through calls, I screened and transferred them to theirnecessary parties along with taking down messages and bridging communications with otherinternal personnel. Providing aid, support and guidance to team members, managers andcustomers, I contributed to operations with expert communications while also providingassistance. I also prepared invoices for outstanding payments and daily productivity reports,tracking activity and informing management on operations outline. Key to my role was toprovide coaching and mentorship to employees regarding the day-to-day work and complexproblems. I also processed data entry of Electrical Safety Certificates while alsoimplementing processes for data extraction to ensure accuracy and speed.