-Partnered with operational leaders to set and justify annual budgets for $30M+ of operating expenses-Presented monthly financial reviews to the VP of Crew Scheduling which ensured accountability and compliance to approved budgets-Designed project requirements, process flows, and dashboards for a web-based fuel forecasting platform which led to improved documentation of forecast assumptions for 100+ airport fuel consumption forecasts-Automated daily fuel consumption variance reporting using Alteryx and Tableau which reduced reporting time by 90% and allowed for daily pdf reports to be emailed to leaders

- Automated Federal fuel tax exemption process with Alteryx workflows, reducing annual consulting fees by over $200K- Provided monthly fuel forecasts for 100+ airports to internal supply chain customers to support purchases of fuel contracts and maintain fuel inventory levels- Collaborated with departments across Southwest airlines to develop, track, and report on Southwest’s portfolio of fuel saving initiatives- Prepared forecasts, processed accruals, and provided variance explanations for a +$200M pilot and flight attendant hotels budget

- Identified opportunities to reduce office pilot costs with cost tracking Tableau dashboards- Kept leaders informed on pilot email engagement using Tableau dashboards email engagement metrics- Implemented project portfolio reporting which improved accountability, visibility, and facilitated project progression

- Assisted in forecasting headcount projections, operating expenses, and salaries for a $2.5 billion Flight Ops budget which provided leadership with guidance for companywide financial decisions- Developed a headcount request tracking process for annual planning which helped consolidate, organize, and prioritize headcount requests when reviewing with the department leaders- Summarized key drivers behind monthly and quarterly variances vs budget and annual operating plan

- Designed and published a one-page Excel dashboard report that was used by the Air Ops Sr Vice President to provide updates on department performance to the Sr Executive Committee- Cultivated relationships with Flight Operations customers through tactfully written emails, phone calls, and in-person communication- Mined operational metrics from Southwest servers using SQL, Oracle Essbase, and SAP Business Objects which was used to investigate and project trends for overflight fees on flights through foreign airspace

- Collected monthly, quarterly, and yearly financial data from five companies - Performed monthly bank reconciliations for five companies- Processed adjusting journal entries for accruals, reclassification, and corrections- Prepared monthly excise tax reports, quarterly payroll tax reports, and other compliance reports

- Presented nine-week financial forecast to loan committee and obtained requested loan of $1462 - Developed plan to track inventory, sales, costs, and company growth- Created break-even on marketing campaign which generated $267 of revenue- Organized and managed accounting system for all company transactions- Implemented cash handling system and procedures- Lead a delegated team of four analysts in financial analysis, record keeping, and reporting

- Tactfully resolved 175+ customer complaints- Maintained an interview rate was 20% higher than the company average- Trained four new employees in customer service, professional communication, and interview techniques

-Collaborated with production team to fulfill special orders-Reduced equipment maintenance time by 15% by implementing new procedure

-Provided excellent customer service by resolving concerns and being personable-Demonstrated comprehensive knowledge of products by helping customers make menu choices that resulted in faster service and increased satisfaction-Stopped multiple theft attempts and converted them into sales