Senior Consultant Architect is a project and engagement leader who drives implementation forward by configuring the ServiceNow platform to meet the customers’ business needs. The implementations included the implementation of the IT Service Management product suite with Virtual Agent and Integration with multiple Azure Active Directory instances and multiple Microsoft Team Instances, design and implementation of the migration of customer data from a legacy system into ServiceNow Customer Service Management cases, and implementation and configuration of a custom Workday Integration that utilized the out of the box integration and include ingestion of customer contact, account, project, and employee document records.

Chief Architect is a change agent for the organization to accelerate transformation as it relates to the delivery of customer projects. Reporting to the Chief Technology Officer, this role will leverage their experience, skillset, and background to lead impactful initiatives from concept development through implementation to successful integration. The Chief Architect brings strong leadership, technical knowledge, and a passion for customer success, enabling proven practices in critical customer-facing teams delivering ServiceNow solutions. This key role will combine prior technical and services expertise and market and competitive insights to drive the organization forward.

Senior Manager for a ServiceNow Elite Partner oversees all solutions consultants and architects in their presales, architectural, and design activities of ServiceNow implementations. This role supervises the solution consultants and architects, the primary technical resources for proof of concept, proposal creation, scoping, and completing the official request for responses or information. The position gives architectural guidance to the Professional Services organization by establishing the governance and best practice approach for all modules of the ServiceNow Platform.

ServiceNow Platform Enterprise Architect for Elite ServiceNow Partner oversees all ServiceNow implementations' architectural design. This role provides governance, and best practices approach in all modules of the ServiceNow Platform. Primary contributor in technical presales activities of proof of concept, proposal creation, scoping and completing the official request for responses or information. Mentor for consultants hired directly or brought in through a new consultant program.

Practice Lead for ServiceNow Partner managed a team of Architects and Technical Consultants. The position led the team in implementing the best practice approach of the ServiceNow Platform, ITSM Modules, and Security Operations Modules. For the listed modules was the principal contributor in technical presales activities of proof of concept, proposal creation, scoping, and completing the official request for responses or information. Primary mentor and managed other mentors of consultants hired directly or brought in through a new consultant program.

Lead Architect for ServiceNow Partner functioning in a principal role in the architecture and consulting for ServiceNow Platform, ITSM Modules, and Security Operations Modules. For the listed modules was a contributor to technical presales activities such as proof of concept, proposal creation, scoping, and completing the official request for responses or information. This function oversaw developing and managing a Certified Application on the ServiceNow Store and mentoring consultants in the new consultant program.

Consultant focuses on developing and configuring Symantec Workflow and ServiceDesk configuration, leading customers through design and workshops, and then full lifecycle project delivery and project management.

Consultant focuses on developing and configuring Symantec Workflow and ServiceDesk configuration, leading customers through design and workshops, and then full lifecycle project delivery and project management.

System Support Specialist works in an Information Technology support role at Lake Michigan Credit Union. Lake Michigan Credit Union is one of Michigan's most prominent independent credit unions, with more than 20 branches on the western coast of Michigan. The position coordinated, supported, and administrated Desktop Computers, Printers, Networking Equipment, and Telecommunications Systems at all branches.

Network Infrastructure Manager for a mid-size private university, responsible for support, administration, and maintenance of Mitel PBX and Executone voicemail telecommunications infrastructure, wireless and Cisco wired networks infrastructure, and network security infrastructure, and managed the day-to-day activities of the Network Operations Technicians.

Network Operations Technician for a mid-size private university, responsible for support, administration, and maintenance of Mitel PBX and Executone voicemail system telecommunications infrastructure, and wireless and Cisco wired networks infrastructure.