Joshua Smith Email & Phone Number

Richmond, VA, US

• Provide continuing Yardi support for national clients, focusing on optimizing their usage of the product to fit business needs.
• Assist clients through entire process of implementing a new Yardi instance, including Residential, Affordable, and PHA.
• Handle data intensive property acquisitions and dispositions using Yardi's Y2Y and ETL functions as well as custom SQL scripting
• Write custom reports, procedures, and correspondance documents
• Handle escalated help desk tickets

Chicago, IL

• Yardi administrator for portfolio of 9000+ residential units, as well as several hundred Commercial units using Yardi Voyager 7s.
• Data Analyst providing insights as needed via adhoc SQL queries, as well as through other Yardi supported reporting methods such as SSRS and YSR for regular reporting and dashboard usage.
• Systems administrator for ancillary products and integrations, including Blue Moon, Livly, Sightplan, Transunion, Luxer, REBA, Genuity Help Desk
• Assisted/Oversaw onboarding of implementation of Rent Cafe Site Manager, Voyager Plus/CRM, Vendor Cafe., Vendor Shield, Revenue IQ, Aspire, Yardi One, ID and Income Verification, Commercial Café, Maintenance IQ
• Maintain and create custom Lease Documents via Yardi’s eDoc platform, as well as administrate Blue Moon leases on several properties
• Oversee property onboarding and disposition through Y2Y import/exports where available, as well as ETLs.

Chicago, Illinois, United States

Chicago, IL

• Assist in cleaning and audits of Tempus’ proprietary database both to support ongoing projects as well as well as assisting in database maintenance (e.g. finding duplicates, correcting meta-data, uploading documents.
• Assist in receiving medical records for the Cancer Data Initiative, including scanning and uploading received medical files, tracking receipt of medical files, and helping to coordinate the release of files from.
• Assist order management team with uploading clinical documents to new patients as they are entered into the system.
• Special projects as needed, which have included: searching through the database for mentions of specific genetic mutations, using a rubric to grade training abstractions, converting files to appropriate format for.
• Use of Google Drive, Sheets, Microsoft Excel, and Slack to coordinate, communicate on, and track projects throughout the office.

Greater Chicago Area

• Researching companies off of a purchased list for validity, web presence, acquisitions, mergers, approximate annual revenue and total employees. Inputting said information into SalesForce.
• Utilizing LinkedIn Navigator to find appropriate contacts on vetted companies.

Greater Chicago Area

Freelance transcription work for a variety of clients, including Immigrant Biz and the Audio Transcription Center.

Boston, MA

• In house transcriptionist from 2015-2016, contract from 2016-2017.
• Transcribing one-on-one interviews, multiple speakers, focus groups, lectures from topics varying from military histories, TV writers' rooms, medical focus groups, college lectures, and beyond.
• Typing at 115+ wpm
• Editing transcriptions from other transcriptionists for accuracy and grammar.

Cambridge, MA

• Managing shifts of 4-10+ employees for concerts in the recital hall.
• House managing high profile concerts and events, supervising usher staff, communicating with renters and seeing to patrons' needs.
• Archiving recordings and programs.
• Recording/Editing audio and video recordings using Logic X Pro and Final Cut.
• Scheduling employees for concert shifts (10+ student workers).

Cambridge, MA

• In charge of taking food orders from customers, providing excellent customer service, helping train other order takers.
• Ensuring cleanliness of the restaurant and stock of supplies (napkins, cutlery, etc).
• Assisting in the kitchen with food prep and cooking when necessary (deep frying, sandwich assembly, etc.)

Floral Park, NY

• Keyholder, opening and closing the store.
• Boutique wine and liquor sales, providing customer service, recommendations, etc.
• Assisting with inventory, restocking the floor, receiving new shipments.

New York, New York

• Scheduling 15+ employees for their daily shifts in both the bar and the gift shop.
• Sourcing and researching new products for the bar.
• Ordering liquor and food stock for the bar, keeping an inventory database on Excel and CounterPoint, performing monthly store inventory.
• Sales analysis utilizing Microsoft Excel and QuickBooks.
• Point of sale system research and customization (using CounterPoint and QuickBooks, among others.)

• . Reviewing claims flagged by the database, utilizing case files and ICD-9 codes to parse out duplicates or special cases, then approve or deny as appropriate.
• Special projects as needed by the claims department.

Boston, MA

Working in Blue Cross Blue Shield of MA’s award winning call center to assist patients with their Medicare Plus plans and benefits, billing, and assistance with government offices for their Medicare plans.

Editing press releases and articles for "Machining", a monthly trade magazine on the manufacturing industry. Doing layout and editing copy for the Monthly NMTA newsletter.Extensive use of Microsoft Word, Adobe CS (Particularly InDesign.)

Master'S Degree, Opera Performance

Bachelor'S Degree, Theater Studies