Joshua Rowe Email & Phone Number

Witham, England, United Kingdom

Brentwood

● Providing 1st/2nd line support for client networks and applications both on-site and remotely for small-medium sized businesses.● PC/Server troubleshooting and problem solving with a mixture of virtual and physical hardware of MS server 2008 R2-2016, Windows 7 and 10 operating systems.● Administration of on premise MS Active Directory and Office365 user accounts and permissions. Working with group policy to deploy printers and mapped drives. ● Administrating exchange on premise… Show more ● Providing 1st/2nd line support for client networks and applications both on-site and remotely for small-medium sized businesses.● PC/Server troubleshooting and problem solving with a mixture of virtual and physical hardware of MS server 2008 R2-2016, Windows 7 and 10 operating systems.● Administration of on premise MS Active Directory and Office365 user accounts and permissions. Working with group policy to deploy printers and mapped drives. ● Administrating exchange on premise and Office 365 setting up email accounts, shared mailboxes, distribution groups and working with mailbox permissions.● Working with helpdesk software to assist with daily tickets to work against SLAs. Providing excellent customer service with communication over the phone, email and in person. ● Installing network equipment: Printers, Servers, switches, routers and Patch panels● Setting up new PCs, Servers and Virtual servers on site and remotely. ● Working with office suites through cloud-based installs, local installs and pushing out applications via Citrix.● Daily tasks of ensuring backups are successful and disk space is in a sufficient state to ensure maximum uptime. Show less

Colchester, United Kingdom

Recent projects:• Development of custom solution of on-line TV hosting business to automate a number of business processes for them with Office 365 and SharePoint workflows• Development of Proof of Concept audit management system for international trade auditing firm, this involved giving demonstrations to C-level client management• Intranet using SharePoint 2013 foundation for a leading car fleet management business• SharePoint 2007 and 2010 migration to SharePoint 2013… Show more Recent projects:• Development of custom solution of on-line TV hosting business to automate a number of business processes for them with Office 365 and SharePoint workflows• Development of Proof of Concept audit management system for international trade auditing firm, this involved giving demonstrations to C-level client management• Intranet using SharePoint 2013 foundation for a leading car fleet management business• SharePoint 2007 and 2010 migration to SharePoint 2013 on-premise using Metalogix and custom PowerShell scripts• Development of SharePoint demonstration platform for MindPoint• Development of business processes for MindPoint’s business system using Office 365 and SharePoint on-line• SharePoint Administration for a local college Show less

Colchester

• Meeting with clients to discuss and explain the services Carbon Chain offer to monitor their energy.• Visiting sites to complete an initial assessment of the building so there is an understanding of the building and how the services integrate.• Liaising with client’s IT department to establish a virtual private connection between their site and my computer.• Installation of software to monitor the collection, management and analysis of building data.• Using that data to… Show more • Meeting with clients to discuss and explain the services Carbon Chain offer to monitor their energy.• Visiting sites to complete an initial assessment of the building so there is an understanding of the building and how the services integrate.• Liaising with client’s IT department to establish a virtual private connection between their site and my computer.• Installation of software to monitor the collection, management and analysis of building data.• Using that data to produce quarterly energy reports which is then used to advise company on how they can save energy. Show less

Colchester, United Kingdom

Assisted on the leading of two major projects within the IT department whilst volunteering at the Colchester Institute.► Research and Transition of Microsoft Exchange 2003 - 2010 ► Migration and Administration of SharePoint 2007 - 2013 Key programmes: SharePoint | ShareGate | Exchange | Active Directory | VMware | MS Server 2008R2 | Windows 7

Witham

Colchester