Josh Moncrief Email & Phone Number

Orlando, Florida, United States

Florida, United States

Remote

Orlando, Florida, United States

· Orchestrated customer go-lives by facilitating data extractions from their EHR systems and validating data integrity.· Diagnosed and solved customer integration issues as they Ariosto, using a primary toolset of SQL Server, Microsoft Azure Application Insights and iNTERFACEWARE Iguana integration engine.· Clearly communicated project and issue status and.

Orlando, Florida, United States

* Developed and documented processes around site reliability domains: incident management, DataDog monitors, and CI/CD (Jenkins) pipeline jobs.* Maintain, admin, and document processes surrounding DataDog, OpsGenie, and other Ops specific systems.* Minor coding/scripting in Groovy / Jenkins / JS.* Analyzes and updates development and operations monitors to.

Remote

* Meet with clients or management to understand data migration requirements and needs* Strategize and plan an entire project, including moving the data and converting content as necessary, while considering risks and potential impacts* Audit existing data systems and deployments and identify errors or areas for improvement* Cleanse or translate data so.

Engaged with the product and development teams to understand planned and newly developed functionality, acting as the subject matter expert internally and for end users. Supported the internal organization by providing processes and content for technical documentation to support the training and education of our internal staff and end users. Acted as the.

Remote

Managed the implementation and roll-out of third-party training and admin services solutions for the corporate company. Functioned as the primary Scrum Lead/Master for an interim period of 5 months. Provided general communication and scheduling facilitation between departments. Helped establish several business practices including Software Demo Piloting.

Remote

Provided Tier 3 support for users experience issue with the JobNimbus CRM platform.Diagnosed, facilitated and provided fixes for issues across multiple operating system (OS) platforms, web-browsers, and mobile operating systems including: Windows 7, Windows 8, Windows 10, Mac OS X (El Capitan, Sierra, High Sierra), iOS (9, 10, and 11), and Android (5.0.

Remote

Provided Tier 1 and 2 support for users experience issue with the JobNimbus CRM platform.Diagnosed, facilitated and provided fixes for issues across multiple operating system (OS) platforms, web-browsers, and mobile operating systems including: Windows 7, Windows 8, Windows 10, Mac OS X (El Capitan, Sierra, High Sierra), iOS (9, 10, and 11), and Android.

The Villages, Florida

Provided tier levels 1, 2, and 3 technology support in person and over the phone for software andhardware.Assisted with software and technology packages including: Google G Suite, Microsoft,Educational Software, Windows 2007, Windows 2010.Ensured the timely creation of Active Directory and Google Admin Console accounts.Repaired and replaced laptop and.

The Villages, Florida

Troubleshoots multiple tiers of user errors and issues from a work order ticketing system.Provided support for Windows (N, Mobile, XP, Vista, 7, 8, and 10), Android, OS X, and iOS.Provided a range of support for installing, backing up, maintaining and installing Microsoftapplications (such as Office, Visio and Project), McKesson clinical.

Leesburg, Florida

Provided Tier 1 technical support for both the Leesburg Regional Medical Center and The Villages Hospital to end users, patients and doctors over the phone. Provided basic trouble shooting of issues regarding McKesson clinical systems, Windows 7 and 8 Operating Systems, and various other software suites. Provided general hardware troubleshooting for.

Altamonte Springs, FL

Responsible for the capture of client needs, developing HRIS and workforce management solutions with business leaders, and conducting business meetings and training. Provided direct support to program managers, project managers and C-level executives as an internal “solutions” consultant. Ensured the timely delivery of full services offerings to meet.

Orlando, FL

Served as primary point of contact and administrator of contract labor at client sites. Ensured the timely upkeep of filing, payroll, human resource needs, and corporate office support. Facilitated the on-boarding, off-boarding and full-life cycle maintenance of contract workers (W-2 and 1099). Acted as a primary point of contact for labor and job.

Schweinfurt, Germany; Vicenza, Italy; Kandahar, Afghanistan; Ft. Stewart, GA

Provided multiple levels of support in both garrison and war-time environments serving as a(n) payroll cashier, payroll clerk, AR/AP clerk, and systems administrator. Participated in additional duties / roles, as needed or as assigned, such as Ammo Handler, Driver, Combat Lifesaver, and Field Sanitation.

Orlando, Florida Area

Provided filing, administrative, and phone support to the law office part-day and participated in the fetching and delivery of legal documents and payments from other law offices, courthouses, and clients.

Bachelor'S Degree, Computer Information Systems

Activities and Societies: Minors: Human Resources

Associate Of Arts(A.A.), Accounting, 3.80

Activities and Societies: Member of Phi Theta Kappa National Honor Society, Member of Veteran Student Association Keiser University.

Payroll / Accounting

Upon completion of the course, the student will be able to determine pay status and adjustments, compute payroll and travel allowances.

Education record

Upon completion of the course, the student will be able to demonstrate the skills to perform as a military soldier in a combat environment.