Josh Moncrief Email & Phone Number

Atlanta, Georgia, United States

Lawrenceville, Georgia, United States

Installed laptops and peripheries at users' desks during a mass deploymentMigrated user data from old machines to new ones, including documents, desktops, and Outlook PST files and signaturesWrote documentation on installing a laptop at a user's deskBuilt custom images for different county departments in MDT using image capture task sequencesImaged laptops, tablets, and desktops with custom images through Altiris and MDTProvisioned devices through Autopilot pre-provisioning by using a Powershell script to upload device hashes to IntuneCreated and maintained a hardcopy inventory of all deployed machinesMoved several departments to different floors and/or buildings

Duluth, Georgia, United States

Took orders in person and over the phone.Expedited, packaged, and took payments for to-go food.Delivered to-go food.Assisted customers who had issues with food or service and offered resolutions.

Atlanta, Georgia, United States

Prepared iPod and iPad devices for sales floor deployment at trade show by updating device operating systems, downloading specific versions of proprietary sales applications, and applying appropriate system and app settings.Provided support for devices during show by troubleshooting user issues with wi-fi connectivity, application bugs, and battery level.Supported sales floor printers by troubleshooting toner cartridges, paper jams, and network connectivity.Supported sales floor desktop stations by running daily Windows updates, malware scans, and test prints.Tested sound system for music and PA levels throughout sales floor.Ensured wi-fi connectivity throughout sales floor.

Lilburn, Georgia, United States

Coached cashiers on proper performance of their jobs.Coordinated breaks schedule for all front end employees.Diffused issues between customers and employees and provided solutions to customer issues.Performed cashier and customer service desk roles during high-volume rushes.