Joshua Burch Email & Phone Number

Chico, California Area

• I advanced to manage escalated issues for up to 100 customers and manage database administration. I oversaw Windows and Unix servers, Active Directory, domain name systems (DNS), and VMWare virtual machines. I worked.
• Worked remotely to migrate legacy software and customers into new cloud data center during organizational restructuring.
• Led successful data recovery, software upgrades, and data center migrations by troubleshooting database issues with SQL and initiating database backups, restores, and table data recovery.
• Independently spearheaded onboarding process from point-of-sale to live production for customers purchasing software and cloud services including installation and user training.Related Skills: Systems Support, Database.

Chico, California Area

• I was then promoted to own Unix and Windows server administration (Server 2003, 2008, 2012), Active Directory, and DNS. I configured, deployed, and conducted backups of VMWare virtual machines. I installed and upgraded.
• Delivered excellent customer service to 100+ customers consistently by phone, email, and ticketing system.
• Resolved technical issues and customer accessibility issues quickly for Citrix XenApp enterprise-level application hosting platform.Related Skills: Systems Support, Server Support, Software Installation, Software.

Chico, California Area

I was recruited to deliver internal end user and desktop support including PC support, network support, email support, VPN support, and application training. I responded to phone, email, and ticketing system requests with an emphasis on delivering excellent customer service. I also installed data center hardware including racking servers, battery backups.