Joshua Malone Email & Phone Number

Houston, Tx, Us

• Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services.• Advocate for customers and coordinate across multiple internal teams to create and maintain customer momentum•Establish and drive key client stakeholder relationships across technical and executive levels • Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required

• Optimized Zeek and Suricata IDS signatures and detections for clients, resulting in a significant reduction in false positives • Collaborated with clients to pinpoint detection deficiencies and problem areas, illuminating anomalous network traffic and offering actionable recommendations for resolution• Enhanced clients' utilization of SIEM systems by addressing log exporting challenges and delivering expert guidance on best practices for platforms such as Splunk, Elastic, and LogScale.• Educate customers and authored detailed support documentation outlining product guidance and best practices, optimizing deployment and empowering clients to take ownership of the product

Houston, Texas, United States

• Led migration of on-prem EDR system to cloud, rewriting internal queries & rule sets, acting as SME • Align various watchlists/rules across EDR/AV systems to the MITRE ATT&CK framework to ensure adequate coverage of adversarial tactics and find gaps in coverage• Assist in purple team exercises to test detections rules; finding opportunities to increase visibility and ensure proper response• Identify IoC's from threat events and assist engineering teams to create new controls

Houston, Texas

• Maintained high ticket volume while also holding a 95% user satisfaction rating, with double the number of average feedback surveys• Assisted in several networking & security projects, including securing layer 2/3 fabrics, troubleshooting advanced networking issues, and deploying/maintaining Palo Alto NGFWs throughout remote sites• Created knowledge base for Helpdesk covering general troubleshooting tips and common/rare issues• Built and maintained on-prem open-source collaborative software systems for internal teams

• Improved department financials, reducing shrink/employee hours and increasing profit by up to 18%• Led various sanitation initiatives that increased customer satisfaction • Trained, coached, and provided vision to lead teams and execute various in-store goals and events• Worked from part-time stocker to department manager, leading several stores ranging from $40k a week in sales to $400k a week