Joshua Phillips Email & Phone Number

Roanoke, Tx, Us

Irving, Texas, Us

Responsible for leading and setting strategy for all of customer service, inside sales, technical support and shared services across five contact centers with +550 employees. Directly support field sales, distribution operations, marketing, and many other business units to provide customer assistance, sales generation, workforce optimization, reporting and analytics, and quality assurance.

Irving, Texas, Us

Oversee operations and relationships for Customer Care’s internal outsourcing engagements. Develop business cases including financial requirements for prospects creating a win-win-win scenario for McKesson, Customer Care, and the prospect. P&L accountability for $3M+ expense budget.

Irving, Texas, Us

Director of Inside Sales focused on four critical areas of the business: sales results and reporting; developing sales campaigns and incentives; managing and motivating the sales force; and building internal and external relationships that will maximize the team's effectiveness.

Irving, Texas, Us

Provide strategic vision and execution in leading the business effectiveness organization which is focused on project management, workforce planning & forecasting , quality assurance, business continuity, reporting & analytics as well as budget and expense oversight. Responsible for working with internal business partners to evaluate and implement strategic business and operational opportunities for all of Customer Care. Manage to and achieve key performance targets, standards, and operational goals.

Boston, Ma, Us

Boston, Ma, Us

As the Director for the Customer Research and Resolution group, I work closely with Recordkeeping Services, Client Services Managers, Participant Services, and Implementation to actively serve clients in Retirement Services. My major responsibilities include Participant Interaction, Problem Resolution/Trend Analysis, and Projects/Initiatives.

Boston, Ma, Us

Responsible for daily supervision of 7 Managers. Focused on hiring the right people, develop, and motivate to exceed all operational metrics while providing a quality customer experience.Managed dedicated Spanish team, Corporate Action team, Extended Hours team, and Large Client Market teams.Responsible for 7 team managers and 110+ associates..Acted as mentor to numerous new managers and interim managers.Integrated a historically defined contribution site into a multi-practice site:ie-H&W, DB, PayrollDeveloped and coached managers to quickly assume leadership roles and build bench strength.

Mba, Management

Ba, Entrepreneurship & Strategic Management