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Joshua Phillips is a Vice President at McKesson. He possess expertise in leadership, management, business analysis, crm, operations management and 10 more skills. Colleagues describe him as "Josh and I worked together on the Captstone project in our final class in the University of Dallas MBA program. Josh served as our team leader where we consulted with a local business client. All throughout our project Josh provided outstanding leadership and kept the team focused. Josh remained calm under pressure and was a pleasure to work with."
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Vice PresidentMckessonRoanoke, Tx, Us
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Vice PresidentMckesson Jun 2016 - PresentIrving, Texas, UsResponsible for leading and setting strategy for all of customer service, inside sales, technical support and shared services across five contact centers with +550 employees. Directly support field sales, distribution operations, marketing, and many other business units to provide customer assistance, sales generation, workforce optimization, reporting and analytics, and quality assurance. -
Director- Shared ServicesMckesson Jul 2014 - Jun 2016Irving, Texas, UsOversee operations and relationships for Customer Care’s internal outsourcing engagements. Develop business cases including financial requirements for prospects creating a win-win-win scenario for McKesson, Customer Care, and the prospect. P&L accountability for $3M+ expense budget.
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Director- Inside SalesMckesson Dec 2012 - Jun 2016Irving, Texas, UsDirector of Inside Sales focused on four critical areas of the business: sales results and reporting; developing sales campaigns and incentives; managing and motivating the sales force; and building internal and external relationships that will maximize the team's effectiveness.
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Director- Business EffectivenessMckesson Feb 2011 - Dec 2012Irving, Texas, UsProvide strategic vision and execution in leading the business effectiveness organization which is focused on project management, workforce planning & forecasting , quality assurance, business continuity, reporting & analytics as well as budget and expense oversight. Responsible for working with internal business partners to evaluate and implement strategic business and operational opportunities for all of Customer Care. Manage to and achieve key performance targets, standards, and operational goals.
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Director- Business AnalysisFidelity Investments Jul 2009 - Feb 2011Boston, Ma, Us -
Director Customer Research & ResolutionFidelity Investments Feb 2008 - Jul 2009Boston, Ma, UsAs the Director for the Customer Research and Resolution group, I work closely with Recordkeeping Services, Client Services Managers, Participant Services, and Implementation to actively serve clients in Retirement Services. My major responsibilities include Participant Interaction, Problem Resolution/Trend Analysis, and Projects/Initiatives.
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Director- Customer Support ServicesFidelity Investments Apr 2003 - Mar 2008Boston, Ma, UsResponsible for daily supervision of 7 Managers. Focused on hiring the right people, develop, and motivate to exceed all operational metrics while providing a quality customer experience.Managed dedicated Spanish team, Corporate Action team, Extended Hours team, and Large Client Market teams.Responsible for 7 team managers and 110+ associates..Acted as mentor to numerous new managers and interim managers.Integrated a historically defined contribution site into a multi-practice site:ie-H&W, DB, PayrollDeveloped and coached managers to quickly assume leadership roles and build bench strength.
Joshua Phillips Skills
Joshua Phillips Education Details
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The University Of DallasManagement -
University Of North TexasEntrepreneurship & Strategic Management
Frequently Asked Questions about Joshua Phillips
What company does Joshua Phillips work for?
Joshua Phillips works for Mckesson
What is Joshua Phillips's role at the current company?
Joshua Phillips's current role is Vice President.
What is Joshua Phillips's email address?
Joshua Phillips's email address is jo****@****fmr.com
What is Joshua Phillips's direct phone number?
Joshua Phillips's direct phone number is +181782*****
What schools did Joshua Phillips attend?
Joshua Phillips attended The University Of Dallas, University Of North Texas.
What are some of Joshua Phillips's interests?
Joshua Phillips has interest in Family, Fitness, Leading Organizational Change, Strategic Planning, Establishing Start Ups.
What skills is Joshua Phillips known for?
Joshua Phillips has skills like Leadership, Management, Business Analysis, Crm, Operations Management, Change Management, Forecasting, Vendor Management, Call Centers, Customer Service, Analysis, Relationship Management.
Who are Joshua Phillips's colleagues?
Joshua Phillips's colleagues are Scott Reitzel, Manhal Al Khalaf, Jennifer Fisher, Lolimar Garcia, Abbey Coppenger, Linda Poole, Adam Chverchko.
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