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Exceptional leader with information technology and marketing expertise within the healthcare, automotive, gaming, MLM, retail and financial industries. An enthusiastic team player and strategic thinker with exceptional problem-solving abilities who possesses 15+ years IT solution implementation, business intelligence and team leadership experience. Proven track record implementing CRM, data warehousing and business intelligence solutions. Through constant career progression, has succeeded in support, service, marketing and consulting organizations.Specialties: · CRM, Data Warehousing· Email and internet marketing · Business Intelligence· Revenue and Loyalty Improvement · Strategic Planning· Leader / Coach / Mentor· Process and Change Management· Project Management, Consulting· Zendesk Administration
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Product Manager - Clinical ServicesMckessonPhoenix, Az, Us
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Product Manager - Clinical ServicesMckesson Aug 2023 - Present -
Technical Product Owner-Clinical ServicesMckesson Jul 2022 - Aug 2023Scottsdale, Arizona, United StatesServe as a technical resource that serves as a liaison between the business and development teams. Responsible for creation and implementation of product solutions for the clinical services business. Partner closely with the Project Manager/Scrum Master and development team to design, develop and deliver scalable, extensible and sustainable solutions. Lead business requirement gathering sessions and deliver technical solutions utilizing Agile methodologies.
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ConsultantEnvoy Feb 2022 - Jun 2022Provide business consultation for customers, capture business problems, and configure Zendesk in order to meet and exceed expectations. Translate client goals and success criteria into a design doc according to scope of work. Recommend best practices in alignment with client’s organizational and functional requirements. -
Business Applications And Process Sr ManagerPlexus Worldwide 2018 - Feb 2022Leads the business application administration and process redesign team for the customer service organization. Responsible for the capturing, prioritizing, designing and executing system changes as well as managing the acceptance of new feature releases into the business process workflow.Provide thought leadership by understanding and assessing processes and data to recommend changes to improve service delivery, speed and quality.Responsible for the implementation and administration of all Zendesk ticketing, live chat, guide, CRM and explore reporting applications.Responsible for the knowledge management team and state-of-the-art help center serving internal and external customers. -
Senior Business AnalystPetsmart 2016 - 2018Drive the creation of business solutions by partnering and collaborating with business stakeholders and IT to develop goals, product features and implementation strategies for assigned products. -
Manager- Business Information Management/Software Development IntegrationSogeti 2012 - 2016Sr Business Analyst at CareSourceIT Project Manager and Product Manager/BA at WinWholesaleBusiness Intellgence Auditor/Project Manager at Trimble NavigationBusiness Intellgence Project Manager at The Kroger CompanyIT Project Manager at GE Aviation -
Ba Consultant-Team LeaderProcurevision, Llc 2011 - 2012Greater Atlanta AreaBusiness Analyst Consultant-Team Leader -
Crm/Bi/Database ManagerLuxottica Retail 2008 - 2011Responsible for the CRM data warehouse and business intelligence for all retail brands. -
Crm/Dw/Bi ManagerPenn National Gaming 2000 - 2008Responsible for the CRM, database marketing, business intelligence and e-business (email and internet) department. -
Automotive Program Manager / Engagement ManagerThe Reynolds And Reynolds Company 1998 - 2000Responsible for creating and managing a new professional services and implementation organization capable of providing advanced IT solutions to the automotive market.
Loretta W. Skills
Loretta W. Education Details
Frequently Asked Questions about Loretta W.
What company does Loretta W. work for?
Loretta W. works for Mckesson
What is Loretta W.'s role at the current company?
Loretta W.'s current role is Product Manager - Clinical Services.
What is Loretta W.'s email address?
Loretta W.'s email address is tl****@****ail.com
What schools did Loretta W. attend?
Loretta W. attended California State University-Northridge.
What are some of Loretta W.'s interests?
Loretta W. has interest in Human Rights, Animal Welfare, Children, Arts And Culture.
What skills is Loretta W. known for?
Loretta W. has skills like Business Intelligence, Business Analysis, Crm, Data Warehousing, Project Management, Program Management, Engagement Management, Gaming, Consulting, Leadership, Automotive, Business Objects.
Who are Loretta W.'s colleagues?
Loretta W.'s colleagues are Prabhakar Reddy Yenuga, Scott Wroblewski, Green Bowen, Steven Wheeler, Ashley Allstrom, Bonnie Lorenzini, Lori Movick.
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Loretta W.
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