Josh Wanamaker Email & Phone Number

San Jose, CA, US

• Lead strategist for content development and implementation across PioneerAI products and services.
• Lead writer for UX/UI content, including microcopy, menus, error messaging, tooltips, onboarding, customer acquisition, etc.
• Owner of corporate style guide and design system documentation, governing UX component library guidelines.
• Regular iterative collaboration with UX researchers to implement results of testing and KPI metrics to refine the public-facing experience.
• Manage a small team of UX writers and handle cross-collaboration with UX designers and stakeholders on Engineering, Legal, and Marketing teams.

Mountain View, CA, US

• Principle stakeholder for all copy across Google Fiber’s mobile app, web portal, and customer acquisition flow.
• Wrote general content, microcopy, messaging, onboarding copy, and technical docs for all Google Fiber platforms, from prototype-stage to General Availability release.
• Worked with UX designers to write and update copy using Figma prototypes and integrated plugins with Google Sheets.
• Constant cross-team collaboration with stakeholders and PMs in UX, Eng, Legal, Brand, and Research.

Chicago, IL, US

• Lead Content Designer on a proprietary design system - ADS.
• Wrote a comprehensive style guide to govern voice & tone, grammar, punctuation, accessibility, etc of the ADS documentation.
• Built the ADS knowledge base within the Zeroheight CMS.
• Used Figma to produce component reference examples.

Redmond, Washington, US

• Lead Content Designer for Microsoft D365 Connected Spaces, a retail-focused AI product that uses real-time data from security cameras to improve in-store operations.
• Managed all written Connected Store content, including microcopy, terminology, and messaging. Kept product to Microsoft style guidelines.
• Developed content plans for team adoption of term use, user-education materials, and video tutorials.

Newark, California, US

• Spearheaded a complete corporate style overhaul for all internal and external documentation.
• Designed, wrote, and implemented a 60-page company-wide Style Guide in two separate headless CMSs.
• Content Lead and STO for new treaty underwriting app TreatyIQ. Planned, wrote, and managed all app content, including microcopy and messaging.
• Lead a small group of tech writers to produce a 100-page, 14,000+ word user guide for TreatyIQ.
• Spearheaded an In-App Content feature for TreatyIQ. Wrote 300+ microcopy items for the system.
• Wrote scripts and created animatics for TreatyIQ training videos.Software and services used across this role: Whimsical, Prismic, Zeroheight, Office 360, G-Suite, Adobe Suite, Jira, Confluence.

San Francisco, California, US

• Used Confluence to write 100+ support articles for Uber's internal knowledge base.
• Worked with the Confluence admin team to audit the company's massive 60,000-page internal KB down to about 20,000 individual pages.
• Reformatted/rewrote/redesigned 300+ existing KB articles with Confluence and CSS according to updated style guide rules.
• Wrote scripts and story-boarded training videos.
• Used the Adobe CC Suite (Photoshop, Illustrator, InDesign) to produce graphics assets for articles.

• Wrote VR and AR-focused documentation for developers and administrative staff.
• Designed a corporate-focused style guide for internal documentation formatting rules.
• Produced UX content for public audiences in collaboration with marketing, engineers, and design leads.
• Used Adobe InDesign, Illustrator, Photoshop to produce UX and UI mockups.

Mountain View, CA, US

• Wrote 300+ articles covering Enterprise and Administrator help content for Google Drive, Docs editors, and Google Keep. Also wrote administrator help content for the Google Apps Admin console.
• Wrote Trusted Tester instructional documentation and help center content for Google Docs / Drive-related product launches.
• Position was 90% remote; worked on multiple cross-functional teams in every major time zone, to write content for Google’s Enterprise products and services.
• Learned Google Apps Script to implement advanced functions in work tracking spreadsheets.

• Wrote dozens of end-user help content articles for the Nest Thermostat, Nest Cam, and Nest Protect hardware.
• Collaborated with UI team to ensure economy-of-words needed for minimal screen use, conforming with Material design specs.

• Wrote feature articles covering technology and games-focused news, editorials, reviews and previews.
• Produced Youtube video content including previews, reviews, and features.
• Covered press events and expos, including E3, the GDC, CES, and the Tokyo Game Show.

Houston, Texas, US

• Performed deep analysis of traffic metrics and KPIs for HP Software's internal / external IT Expert Community blogs. Provided weekly and monthly reports to department directors and team leads.
• Drove awareness for HP Software products by developing editorial blogging plans, implementing content supplied by 200 internal bloggers to 24 external blogs.
• Served as primary point of contact for HP Software employees, providing resources and metrics-tracking results for blogging and community engagement efforts.

Mountain View, CA, US

• Senior Technical Writer for Google X - Built internal wiki knowledge base and wrote 100+ documents including training programs and operations manuals.
• Created comprehensive style guide to dictate and maintain project voice and tone, formatting compliancy, communication standards.
• Lead small team of entry-level tech writers to produce API documentation for developers.

Mountain View, CA, US

• Built an internal wiki knowledge base for the Google Glass product & sales team.
• Populated knowledge base with Salesforce operations docs and Glass hardware instruction documentation.

San Francisco, CA, US

• Mastered expense-report software EXPENSIFY for the Director of Mozilla's Finance department in anticipation of company-wide adoption.
• Wrote instructional documentation for distribution to all Mozilla employees, both domestic and abroad.
• Performed instructional presentations for Director of Financing.

Los Gatos, CA, US

• Wrote 100+ character, location, and item descriptions for Champions Online and Star Trek Online.
• Logged 600+ bugs with JIRA tracking software.
• Voice Actor - Performed voice overs for multiple characters in Champions Online and Star Trek Online.

US

• Contributed up to twenty (20) news articles per day.
• Contributed weekly feature articles including reviews, editorials and top-ten lists.
• Covered conferences and press events (E3, GDC, PAX, Gamer Days Events)

• Founded LLC venture with no investment capital; profitable until closure.
• Managed assignment distribution and editing for 6 global contributors.
• Produced news & feature articles including reviews, previews, and interviews.
• Functioned as SPOC for all PR concerns and publisher/developer relations.

• Created the Wiki style-guide, wrote 400+ articles as the foundation for end-user submissions.
• Edited and proofread approved user submissions for the community wiki.
• Community Manager; forum moderator & curator for user-submitted content & behavior.
• Communicated with end-users to address technical issues and grievances.
• Assisted the production of video content.

• Contributed weekly feature articles including Interviews, reviews & editorials.
• Covered SF Bay Area press events, including the 2007 GDC and E3.

Atlanta, Georgia, US

• Provided Windows and OS X Help Desk Support to students, faculty and administrative staff.
• Provided networking solutions and performed computer hardware maintenance.
• Managed print shop facilities and equipment. Maintained quality standards for print orders from students and faculty.

• Created character and environment assets within development pipeline.
• Created color pallets / UI design templates.
• Produced Corporate Identity assets and marketing material.