Josh Hall Email & Phone Number

Glen Burnie, Maryland, United States

Glen Burnie, Maryland, United States

Glen Burnie, Md

Develop scripts to support network automation initiatives.Create and maintain documentation for network configuration, service records, and processes. Develop Statements of Work (SoW), Bill of Materials (BoM), and Level of Effort (LoE) for network design proposals based on customer requirements.Perform configuration and physical installation of Ciena, Cisco, and Juniper equipment to support network and customer growth. Serve as part of on-call escalation rotation.

Silver Spring, Md

Configuration of CISCO and Juniper routers to support network growthPerform failover testing on new site activations in the US, Europe, and Asia-Pacific regions. Provide requirements and UAT support to internal software teams for enhancements for in house tools and systems. Work with Engineering and Operations teams to evaluate new products or services Perform configuration and technical support on the legacy E911 platform. Work with various planning, engineering, and operations teams to deploy new sites in support of the Verizon Business Voice Over IP platforms. Creation of standard operating procedure for the configuration and acceptance of CISCO and Juniper routers on the Verizon IP Network. Submission of bug and trouble reports to vendors.Generate monthly and ad-hoc reporting on departmental metricsDocument and standardize existing informal procedures for circuit delivery and provisioning.

Provide Tier 3 support to operationsOn-site technical support for high value customers accountsMigration of customer and network circuits from legacy Allegiance Telecom sites.Decommission of legacy Allegiance Telecom Sites

Supervise network monitoring and surveillance functions. Serve as an escalation point in support of Major Customer accountsProvide monthly and ad-hoc reporting on network health, utilization, MTTR and other network and departmental metrics. Develop and implement standard operating procedure.Review recent trouble cases with vendors.

Perform networking monitoring and surveillance functions.Perform trouble resolution on a variety of network transport technologies such as TDM, Frame-Relay, and ATM.Provide requirements for surveillance and other internal system development. Work with Engineering and Planning teams to identify network growth and capacity requirements.