Josiah Clark Email and Phone Number
Reno, NV, US
Josiah Clark's Location
Reno, Nevada, United States, United States
Josiah Clark's Contact Details
Josiah Clark work email
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Josiah Clark personal email
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Josiah Clark phone numbers
About Josiah Clark
A proven leader and effective project manager who has enjoyed over 11 years of experience in business operations and information technology, driving solutions to complex problems while maintaining strong team and customer relationships.Talented at driving collaboration and influencing decisions in a complex environment with diverse, executive level stakeholder groups.Strong experience working with various licensing, supply chain and billing models.Highly skilled at delivering technical solutions that meet business requirements with a record of successfully interfacing with technical and business groups to deliver/maintain quality projects.Energized when analyzing complex processes and systems and identify process improvements.
Josiah Clark's Current Company Details
Microsoft
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Commercial Executive - Healthcare Life Sciences
Reno, NV, US
- Website:
- microsoft.com
- Employees:
- 231118
Josiah Clark Work Experience Details
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Commercial Executive - Healthcare Life SciencesMicrosoftReno, Nv, Us
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Sales Process Excellence - Program ManagerMicrosoft Aug 2019 - PresentReno, Nevada AreaSupported and managed a high-performing team of 6 in an interim capacity, establishing the business objectives and key results for the upcoming year.Identified and improved issues in a business-critical reporting suite to increase reporting accuracy by 15% and enhance confidence in process performance.Worked with Customer Experience team to establish buyer experience metrics to proactively measure deal execution impacts on our customers and the ease of doing business with Microsoft.Led the design research and delivery of a workflow management application that integrates 12 systems into 1, saving sellers the burden of managing work across multiple systems, which can delay deals by a day or more. Directed the design and development of a major initiative to create an automated deal review and approval engine in order to increase deal execution velocity across deal support teams (Operations, LST/VLA, BDSG, and Business Desk); a projected 50% reduction of review and approval time related to high value, high complexity deals (~80% of revenue or $50 billion" annually).Managed and coached Microsoft summer intern virtually – the project built and delivered a predictive ML model which recommends standard amendments to Commercial Executives during contract negotiations; estimated 14,500 hours saved, reducing an estimated $5.1 million over a 2-year period.Coordinated the schedule and content for monthly executive email communication and executive steering committee meetings (CVP, VP & GM stakeholders across GSMO, Commercial Solutions Execution Team, Business Desk, Core Services Engineering and Operations).
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Business Operations ManagerMicrosoft Nov 2016 - Aug 2019Reno, Nevada AreaLeveraged data analysis to identify a solution to drastically reduce 2nd largest query driver within Microsoft Operations – 63% reduction YoYLed the successful deployment of a global electronic invoicing self-serve solution – projected annual cost savings of $461kWithin a team of Business Analysts, led the implementation of Agile / Scrum methodologies to streamline data / process analysis and develop business cases within 2-week sprint cycles – impressive team results including the creation and delivery of 135+ business cases for process / system improvements, $5 M. in cost savings, enabled $52 M. in revenueIdentified opportunity to reduce costs by automating manual processing of customer and partner contact information changes and led effort to drive system enhancements - $249k cost savingsPlanned and coordinated project communications and committee events for a team of 7 people including 2 social media campaigns, 1 non-profit open house event, 1 non-profit application process, 1 selection committee event, 4 site visits and 1 award announcement event - impact: providing Northern Nevada Non-Profits with a combined $20k to support their technology / infrastructure improvementsEnhanced the learning and development opportunities for 66 employees across 3 regions globally through the development and deployment of role-specific Learning Paths, monthly Group Training sessions and online self-serve portal content
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Sr. Business Analyst - Release ManagementIntuit Mar 2015 - Nov 2016Reno, NevadaLed and implemented a program to facilitate fluid communication of release information across a global customer care organization, supporting 4 major product offerings.Drove an initiative to establish partnerships across various IT and Business Operations groups to standardize operating mechanisms and resolve gaps and inefficiencies in communication.Designed a process to capture all upcoming releases and maintenances and drive awareness throughout the customer care organization.Championed the creation of a Change Request Process to drive transparency of all system / network changes, leading to 0 vendor call center related outages since implementation.Planned and organized a global User Acceptance Testing effort to release an enterprise collaboration application across 7 countries, on 4 networks (3 external), and 1 virtual environment.Supported the migration of 6000+ users to new enterprise collaboration application – no major issues. -
It Solutions ManagerMicrosoft Jul 2013 - Dec 2014Reno, Nevada AreaManaged project portfolio of approximately $1.5 mil – 100% on-time deployments.FY14 Q1 Solution Delivery High Achiever Award - Selected from among 11 of my peers for streamlining, standardizing and documenting the IT worldwide change control process.Eliminated a highly manual, time-intensive process through system automation.o From 4 hours to 0 hours per montho Reduced risk of Sarbanes-Oxley non-compliance by 99.9%o Estimated savings of $90k annually across 3 of Microsoft’s large sales channels: Mobility, Embedded and RoyaltyFlawlessly delivered Windows 8.1, Windows Phone 8.1 Update and Windows Handheld 8.1 Update products to OEMs; Responsible for all product launches though most of 2014.Developed strong business relationships as a licensing, fulfillment and invoicing SME with key internal stakeholder groups to clearly understand the business goals, challenges and priorities, and provide input to strategic thinking and planning for any changes to process and related business models/systems.Drove the business requirements process with global stakeholders, leveraging my position as a trusted advisor, to build technical documentation and collaborated with engineering/test teams to ensure solution design/development met business requirements.Broad knowledge of Microsoft product launch and management framework, program assessment and implementation standards and OEM Operational systems, development and test deliverables.
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Release Manager - User Acceptance TestingArvato Digital Services Apr 2011 - Jul 2013Reno, Nevada AreaUser Acceptance Test (UAT) Release Manager for complex, global, multi-faceted growing ecosystem.OEM Activation 3.0 SME – Developed testing methods and strategies in preparation for the rollout of the OEM Activation 3.0 Project (both for Win Client and Embedded FES).Was promoted to a management role to lead a team of 20+ testers.Managed scope of testing including Royalty, OEM Embedded Direct/Distributor, OEM Distributors and Resellers, OEM Activation 3.0 for Royalty and Embedded, and Yucatan (Office Referral Program) channels and owned the accountability for the successful testing of each.Drove early UAT engagement in development of new OEM IT application enhancements and projects to ensure sufficient resources for test effort.Owned and was responsible for End-to-End testing of Agreement-to-Invoice processes including, Product Creation, Agreement Setup, Order Creation, Discount Processing, Pricelist Updates, Month-End/Billing Runs, Returns/Credit Memo Creation, Net-Invoicing, Revenue Recognition and MSSales Verification.SAP SME and Trainer - Recognized for deep knowledge in operations use of SAP especially in Sell In Billing processes. Chaired cross group virtual team meetings with up to 30+ people to gain consensus and drive go/no go decisions for defect management and resolution. -
Analyst - Contracts And Revenue ManagementArvato Digital Services May 2008 - Apr 2011Reno, Nevada AreaType 1 Billing Subject Matter Expert (SME) and Minimum Commitment Subject Matter Expert (SME).Owned the all routing and work assignment for a team of 40+ people, while decreasing the amount of duplicate and irrelevant tickets that were opened by 90%.Effectively prioritized workflow to ensure department service levels and metrics were met; trained coworkers, developed written procedures and policies in accordance with business need.Drove quick resolution of internal and external customer inquiries related to agreement, invoicing and supply chain issues within the designated SLA of 24 hours.Became an expert in this area and was responsible for training my team and drove my team to maintain a high standard of knowledge.Activated and updated customer agreement information in SAP with an accuracy of 99.7%. Ensured agreement processing, invoicing and revenue recognition was met; ensured all transactions were completed accurately and in a timely manner in accordance with established SLAs and financial metrics. Delivered excellent global customer service to both Internal and External partners/customers by delivering root cause analysis and corrective action resolutions.
Josiah Clark Skills
Program Management
Management
Business Analysis
Process Improvement
Team Leadership
Microsoft Office
Software Project Management
Customer Service
Project Management
Leadership
Business Intelligence
Sharepoint
Uat Coordination
Crm
Integration
Sdlc
Vendor Management
Business Process Improvement
Customer Relationship Management
Software Development Life Cycle
Change Management
Josiah Clark Education Details
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Business Administration -
General
Frequently Asked Questions about Josiah Clark
What company does Josiah Clark work for?
Josiah Clark works for Microsoft
What is Josiah Clark's role at the current company?
Josiah Clark's current role is Commercial Executive - Healthcare Life Sciences.
What is Josiah Clark's email address?
Josiah Clark's email address is jo****@****uit.com
What is Josiah Clark's direct phone number?
Josiah Clark's direct phone number is +177574*****
What schools did Josiah Clark attend?
Josiah Clark attended Azusa Pacific University, Grossmont College.
What are some of Josiah Clark's interests?
Josiah Clark has interest in Children, Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Arts And Culture, Health.
What skills is Josiah Clark known for?
Josiah Clark has skills like Program Management, Management, Business Analysis, Process Improvement, Team Leadership, Microsoft Office, Software Project Management, Customer Service, Project Management, Leadership, Business Intelligence, Sharepoint.
Who are Josiah Clark's colleagues?
Josiah Clark's colleagues are Tyler Demarre, Yusof Samsudin, Dean Pachosa, Sigal Rozenblum, Jeff Baker, Andrew B, Jeff Fan.
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Josiah Clark
Uncw Cameron School Of Business Alumni, Concentration In Entrepreneurship And Business DevelopmentWilmington, Nc -
Josiah Clark
Austin, Tx4liqid.de, gmail.com, liqid.com, liqid.com3 +138658XXXXX
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