Josiah Davis Email & Phone Number

Apply and demonstrate product knowledge while troubleshooting software issues to resolveProvide coverage of inbound calls, chats and cases to assist customers while providing a great experienceTrack problems to identify trends or patterns to client system problemsResolve all client systems problems within established time frames and directly impact the customer’s ability to improve productivity, manage account needs and standardize and streamline processesServe as the “face” of Vertafore delivering a one of a kind SaaS experience to support customers

Responsible for delivering world class experience to members and guests during each visit or over the phoneEnsuring compliance throughout COVID regulationsBringing a positive energy to the team to accomplish the common goal of daily tasksAm recognized by management and cooperate as a top sales employee and now help train/discuss ways to help other employees across the company make sales and gain leads.

Communicate with the sales team and customers to build and maintain ongoing relationshipsManage daily shipment activities, resolving issues to assure pickup and delivery is on timeWork with the sales team to provide and negotiate competitive pricing and ratesInput, update, and manage shipment information in our state-of-the-art systemsCollaborate with the support team to guarantee each shipment is serviced properlyAssist with billing and accounting responsibilities as neededBecome a subject-matter expert for TQL’s new transportation servicesEstablish clientele for not only myself but others in my first 2 months of training so when coming out of training, already having a book of business and relationships built.

Cybersecurity Bootcamp Powered By Fullstack Academy, Cyber/Electronic Operations And Warfare, 4.0

Bachelors Of Innovation, Computer Science, Freshman

Unfinished Degree

High School Diploma

Activities and Societies: Football, Baseball & Wrestling