Three-year program focused on preparing students for a career in piloting drones across a variety of mission types and industries. Students complete projects and build portfolios by creating deliverables in aerial photography, videography, mapping/orthomosaics, 3D modeling (point cloud, digital surface models, mesh), and inspections (towers, roofs, facades). Competencies in First-Person View piloting for cinematic missions. Students learn FAA regulations to gain their commercial license ("Part 107"). Part 107 certified.

- Start-to-finish project management for Student Services departments’ digital needs, including business requirements gathering, solution design, and implementation.- Customized solutions within Microsoft Dynamics CRM and Power Apps technologies, such as Power Automate, PowerBI, business processes and flows, Voice of the Customer, etc.- Maintenance and customization of self-serve and automated solutions, including Microsoft Power Virtual Agent.

- Managed daily operations for customer support, Enrollment, andAcademic Advising.- Scaled workforce from 40 to nearly 200 part-time students. Hired hundreds of employees, including eight future full-time BYU-Pathway employees.- Created departments within Support for human resources, employee performance review, weekly trainings, domain specialization, knowledge base, and team leadership.- Established a new support center in downtown Salt Lake City after the organization moved from Idaho. Managed two support centers, in two separate states, for an academic year.- Transitioned the support center to a fully remote work model with no down-time, as well as moving the support center to a chat-first model (away from incoming phone calls).- Completed compliance projects to ensure the University was authorized to offer online education in states.

Program management for the BYU-Idaho Pathway Speaking Partner Program. The program provides English-only opportunities between Pathway students in 21 countries and "speaking partner mentors" for the students to increase competency in English, and thereby have greater earning power and educational opportunities. Over 4,000 participants in Fall 2014.

Created & maintained relationships with over 150 brands to create, market & sell officially licensed digital & retail products. Brands include over 100 universities (Brigham Young University, Boise State University, etc), General Motors, Ford, Nissan, Kawasaki, Realtree, Mossy Oak, Greg Olsen, Del Parson & more. Products include officially licensed mobile applications & mobile cases. Details- Identified new potential licensing partners, negotiated contracts, & implemented products with new partners.- Published applications in 15 languages with availability in more than 200 countries totaling 500,000+ downloads.- Appible mobile applications have reached the #1 spot in their category within the Apple App Store in more than 2 dozen countries (#2 in the United States).- Project & product management with major brands. - Recruited & managed daily work for more than a dozen BYU-Idaho interns & numerous employees.

- Developed & maintained websites for the Rexburg Area Chamber of Commerce & Yellowstone Teton Territories. - Managed the membership directory for the publication provided by the Chamber of Commerce. - Managed ticket sales for The Idaho International Dance and Music Festival.

- Completed legal investigations & witness interviews. - Drafted legal pleadings, memoranda, letters, & reports with exhibits. - Interpreted Spanish/English for client interviews (2006-2008).