Josiah Lewis Email & Phone Number

Serving clients so powerfully they achieve results they never thought possible through overhauling the way they think, speak, and see the world.

-Produced, recorded, edited, and published the Podcast "Find the Blue" available on iTunes.-Composed original music used in multiple podcasts.-Produced, recorded, edited, and published the audiobook "Timeology: Gaining Perspective and Living Your Life to the Fullest" available on Audible and iTunes.

Austin, Texas Area

Managed operational projects by leveraging existing tools and creating new ones to better triage machines and replicate device issues while minimizing repeat repairs. Rewired FOH workspace to support new troubleshooting methods and maximize FOH space efficiency, creating a more efficient customer flow and greatly improved productivity. Modeled exemplary customer service skills and created learning plans and career path tools for hundreds of employees. Troubleshot, repaired, and resolved simple to complex Mac and iOS hardware and software issues.• Recognized as a stand-out customer service leader across four different locations• Awarded multiple leadership stretch assignments and exceeded expectations through introduction of new leadership feedback models, creation of original employee engagement strategies, and increasing cross-team communication• Impacted and changed a global service strategy through device field failure analysis, capture, and partnership with engineering

Cupertino, Ca

Delivered Apple Technician training curriculum on a national level while working on Global Training initiatives by gathering data on training content effectiveness and submitting curriculum revisions. Managed classroom resources and contributed to national training center inventory optimization.• Evaluated troubleshooting flows and repair processes, working cross functionally with global service teams, to improve certification process and service guide repair flows by decreasing repair errors and ensuring training accuracy• Modeled and delivered feedback to senior leaders, program managers, and peers and created development action plans to monitor and measure student achievement of learning objectives and ensure successful field integration

Orange County, La County, Boise, Id

Led weekly worship services with attendance from 100-7,000 attendees consisting of planning, organizing, and leading programming for weekend and mid-week services. Recruited, discipled, developed, and personally mentored more than 50 musicians in the areas of musicianship, instrumental skill, teamwork, communications, and performance. Trained technical staff and Implemented new technology to enhance event production value and optimize volunteer and staff scheduling and communication.• Created a relevant worship experience and transformed worship culture for a multi-generational congregation by redesigning audio production, revising traditional liturgical flows to adapt to contemporary styles, and pastoring parishioners• Grew a worship and study ministry of 25 weekly attendees to over 125 consistent weekly attendees

Brea, Ca

Coached and developed a team of 45 technicians in customer satisfaction, technical expertise, conflict resolution, and efficient workload balancing. Successfully led the team through significant departmental reorganization, service strategy changes, and repair facility remodel, while working cross-functionally across multiple markets with corporate teams to lead pilot programs. Forecasted customer demand and leveraged performance data to produce record-breaking team results, achieving and/or exceeding all operational and customer satisfaction goals. Partnered with Product Design teams to increase cross-channel communication and product service and repairability. Worked with Market Leaders and the Market Director to revise the customers’ journey to support, solving for peak walk-in traffic.• Recognized and awarded nationally for excellence in change leadership, logistics, process management, and training and development• Increased customer access to technical services by over 300% by maximizing team utilization and productivity• Served as a mentor to Lead Geniuses and Managers in other local markets and across the country for staffing strategies, change management, operational standards, and team development

Cupertino, Ca

Collaborated cross functionally with corporate partners, IS&T, marketing communications team, graphic design, and retail business as a systems developer for internal and external applications, web applications, and marketing materials.• Composed push notification ringtone as an integral part of the Apple Store App project development team• Identified, replicated, logged, reported, tested and regression tested, and resolved system software bugs utilizing internal submission and reporting tools

Costa Mesa, Ca

Facilitated software training to thousands of end users via multiple retail locations and on site at a business-to-business institution. Collaborated with multiple retail teams and corporate partners to reintroduce an employee training and development program that included delivering training curriculum, monitoring and measuring trainee progress and promotions, proctoring testing, and providing coaching and development to hundreds of prospective trainer candidates and hardware and software technicians.• Developed successful workflows for retail membership programs and ownership initiatives in the Orange County market, increasing customer attendance by over 100%, building customer loyalty and increasing customer satisfaction

• Recognized by Regional Manager and company Vice President as consistent divisional sales leader. • Received over 10 promotions during first year of employment. • Generated, grew, and maintained a successful customer base. • Performed in-home service, replacement, and demonstration of products.• Planned/Organized weekly team meetings including sales training, team building, and sales team promotions. • Branch Manager Candidate – attended multiple meetings and classes focused on how to run the business. • Ran the office in District Manager’s absence.• Instructed divisional representatives at sales conferences.