Josiah Mason Email & Phone Number

Dallas, Texas, United States

Managing day to day case escalations, projects, major incidents and communications for industry-leading health at home providers. Customer Support liaison for strategic partners and all vendors, working collaboratively to offer mutual customers the smoothest operational experience at an enterprise level.

Dallas, Texas, United States

Tier 2 for R2 and Pointcare application software support. Developed internally monitoring dashboards, consulted on external datasources and HCHB Analytics requests. Delivered improved custom SQL reporting to dozens of customers and internal leadership. Developed new processes and procedures for configuration and implementation of interfacing solutions.

Dallas, Texas, United States

More detailed research and investigation into SQL procedures and database administration and analysis. Subject matter expert for Tableau Desktop and Server Site product offerings. Developed internally monitoring dashboards and led the charge for improved documentation of HCHB Analytics product and troubleshooting processes.

Dallas, Texas, United States

Focused on general end-user support, including AD account creation, generalized Citrix troubleshooting, and Tier 1 research and investigation into software incidents. Ticket creation and management within Oracle RightNow.

3370 E Highway 412, Siloam Springs AR 72761

Managing day to day maintenance and cleaning.Designing custom frame orders, including glass options, matboard options, and framestock options.Providing superior service to customers in a timely manner.Building custom frame orders, including ordering inventory, chopping and joining framestock, and handling matboard and glass with precision and cleanliness.

Planning and executing all musical aspects of a service; Developing a variety of musicians; Teaching new songs to the congregation; Leading musical worship at Sunday services;

Fayetteville, Arkansas Area

Led worship services for Sunday Morning, Youth Ministry, and Fayetteville Prayer Room gatherings; Engaged new youth into ministry teams; Helped new musicians to audition, join ministry and find their fit with our bands; Designed and presented services and media using Planning Center Online; Organized and led weekly rehearsals and services; Reharmonized.

John Brown University, Siloam Springs AR Area

Managed front desk workers; Assisted in scheduling and execution of events and parties within the Health Complex; Oversaw the proper maintenance and use of Health Complex equipment, including rental accessories for racquetball, basketball, and other court activities; Promptly cleaned and locked up Health Complex rooms every evening; Opened the Health.

Siloam Springs, AR

Helped customers find and purchase their music, organized and catalogued the inventory of 4000+ LP records; Marketed online and in-person for the entire collection; Provided frontline customer service for both restaurant and retail store;

Marion, IA

Established regular customer base, greeting new customers, welcoming and serving, delivering an elegant dining experience, bring return customers back. Memorized and presented wine pairings, specialty selections, and best presenting our Northern Italian cuisine. Coordinated orders and food presentation for multiple tables during peak service hours.

Bs - Music

Studied music theory and history, pedagogy at the primary school level, songwriting and worship planning, church history and polity.

General Education

Studied general education courses, including Composition and Psychology;