Josie Kidd Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Instagram: @neighbourhoodtraders

Melbourne, Victoria, Australia

▪ Squad management of cross-functional team▪ Project management for digital projects across varied client portfolios▪ Define, scope, roadmap and estimate deliverables▪ Develop, manage, and maintain client relationships throughout the project timeline ensuring transparent, open, and collaborative communication

Melbourne, Victoria, Australia

▪ Management of the Website Rebuild project - high profile project with board-level visibility (focus on building a direct acquisition channel)▪ Management of the Mobile App product roadmap and customer experience (focus on enabling self service)▪ Implemented enhanced site search technology to power self service and knowledge base▪ Development of an omni-channel strategy for uplifted sales and service▪ Development of digital measurement framework▪ Agency and stakeholder… Show more ▪ Management of the Website Rebuild project - high profile project with board-level visibility (focus on building a direct acquisition channel)▪ Management of the Mobile App product roadmap and customer experience (focus on enabling self service)▪ Implemented enhanced site search technology to power self service and knowledge base▪ Development of an omni-channel strategy for uplifted sales and service▪ Development of digital measurement framework▪ Agency and stakeholder management▪ Budget managementAchievements:Hostplus and digital agency, Inlight were winners of Australian Web Awards 2023 ‘Best in Show’ award for the category of User Experience as a result of the significant uplift the Website Rebuilt project delivered. Show less

Melbourne, Australia

▪ Management of the Swisse ANZ eCommerce channel (owned and 3rd party), including Sales and conversion performance, loyalty, online trade, digital platforms and capability.▪ Management of agency and supplier relationships▪ 1:1 marketing database growth and development of lifecycle automation program▪ People leadership▪ Budget management

Melbourne, Australia

▪ Created an omnichannel roadmap to transform the Myer online shopping experience over the next 3 years▪ Stood up Agile teams to deliver on roadmap and 1-3 year vision▪ Led a team of developers, UX designers and testers▪ Conducted customer/user testing and A/B testing to validate the future state experience▪ Scaled insights practice, including expanding the existing analytics implementation and standardised weekly sales/performance reporting

Melbourne, Australia

▪ Digital channel management and sales performance management for consumer products (Transaction accounts, Savings accounts, Personal Loans and Credit Cards)▪ Conversion rate optimisation - including development of a scalable experimentation program for A/B testing, targeted experiences and personalisation for nab.com.au consumer products▪ Data-driven segmentation and insights▪ Developed processes for maturing personalisation and optimisation activities across teams, gained… Show more ▪ Digital channel management and sales performance management for consumer products (Transaction accounts, Savings accounts, Personal Loans and Credit Cards)▪ Conversion rate optimisation - including development of a scalable experimentation program for A/B testing, targeted experiences and personalisation for nab.com.au consumer products▪ Data-driven segmentation and insights▪ Developed processes for maturing personalisation and optimisation activities across teams, gained development efficiencies by bringing multiple projects together, and ensured reuse from the outputs of the different streams that operate nab.com.au▪ Led an Agile team of analysts, developers and UX Show less

Melbourne, Australia

▪ Led the governance of the group digital brand and delivered digital capability and standards through organisational transformation▪ Drove the digital operational model, with a focus on development efficiencies, removing legacy systems and setting brand consistency, including styleguide development, process improvement and capability reuse across the organisation▪ Set user experience and brand standards across the group of businesses▪ Set up best practice capabilities in email… Show more ▪ Led the governance of the group digital brand and delivered digital capability and standards through organisational transformation▪ Drove the digital operational model, with a focus on development efficiencies, removing legacy systems and setting brand consistency, including styleguide development, process improvement and capability reuse across the organisation▪ Set user experience and brand standards across the group of businesses▪ Set up best practice capabilities in email marketing, user experience, digital and content marketing, data and analytics, and customer lifecycle management Show less

Sydney And Melbourne, Australia

Responsible for online experience, channel performance and optimisation across the Suncorp Group websites.September 2014 – November 2015, Sales Performance Manager, Bingle and Strategic Insurances▪ Digital channel management, including sales performance and attribution, optimisation (CRO), digital platform maintenance, SEO, SEM, display, and affiliate campaigns▪ Customer journey mapping, service design, user experience▪ Data-driven personalisation/segmentation for targeted… Show more Responsible for online experience, channel performance and optimisation across the Suncorp Group websites.September 2014 – November 2015, Sales Performance Manager, Bingle and Strategic Insurances▪ Digital channel management, including sales performance and attribution, optimisation (CRO), digital platform maintenance, SEO, SEM, display, and affiliate campaigns▪ Customer journey mapping, service design, user experience▪ Data-driven personalisation/segmentation for targeted journeys▪ Lead capture and abandonment recovery strategies▪ Customer service process efficiency and optimisation ▪ Budget managementFebruary 2014 – September 2014, Channel Optimisation Advisor▪ Conversion optimisation and sales uplift across AAMI and Bingle secure applications (quote and purchase)▪ Plan, execute, and measure experiments and conversion tests▪ Data-driven personalisation/segmentation for targeted experiences▪ Digital roadmap delivery using customer centric designJune 2012 – February 2014, Online Sales Optimisation Advisor▪ Online experience and conversion optimisation across the Suncorp Insurance and GIO websites▪ Delivery lead of dedicated Agile development team, oversee prioritisation and delivery of the eCommerce strategic plan▪ Management of the eCommerce Test & Target program▪ Implementation of Bazaarvoice across brands and products – a customer rating and review platform▪ Delivery of data profiling capability to create personalised customer experiences on our websites (including cross-brand) Show less

Sydney, Australia

Woo! Social Club is a startup based in Sydney of which I was a founding director. At Woo! I led our development team, managed user experience and design, product development, marketing, strategy and operations. I decided to step out of the business as I relocated from Sydney to Melbourne.

Various freelance projects across graphic design, identity development and branding, user experience and product management.

Sydney, Australia

BuzzNumbers is a startup social media monitoring and analytics provider. Key responsibilities included:▪ Led the local engineering and product teams to develop and maintain the BuzzNumbers Social Media Monitoring and Engagement products and manage quality of service to our clients (5 local developers, 2 in Ukraine, and 8 in India)▪ Product design, user experience, customer-centric design▪ Manage quarterly project plans, budgets, product roadmap/strategy and service delivery▪… Show more BuzzNumbers is a startup social media monitoring and analytics provider. Key responsibilities included:▪ Led the local engineering and product teams to develop and maintain the BuzzNumbers Social Media Monitoring and Engagement products and manage quality of service to our clients (5 local developers, 2 in Ukraine, and 8 in India)▪ Product design, user experience, customer-centric design▪ Manage quarterly project plans, budgets, product roadmap/strategy and service delivery▪ Identify opportunities to increase business return and drive competitive sales propositions through innovation▪ Create and manage product documentation for both internal and external purposes▪ Manage our Support Centre and Customer Support process Show less

Sydney, Australia

Responsible for corporate brand development, management of digital projects and overall web strategy.▪ Manage and deliver digital projects and campaigns, to drive higher traffic and transactional capabilities, improve user experience and website performance. ▪ Social Media monitoring and analysis, identify opportunities for social media engagement and development of engagement framework and processes.▪ SEO / SEM.▪ Development and governance of digital brand. ▪ Liaise… Show more Responsible for corporate brand development, management of digital projects and overall web strategy.▪ Manage and deliver digital projects and campaigns, to drive higher traffic and transactional capabilities, improve user experience and website performance. ▪ Social Media monitoring and analysis, identify opportunities for social media engagement and development of engagement framework and processes.▪ SEO / SEM.▪ Development and governance of digital brand. ▪ Liaise with senior stakeholders and executive level management.▪ Manage agency and supplier relationships.▪ Implementation of new agl.com.au website and platform resulting in an uplift in retail transactions and saw that AGL was placed in the ‘Top 5 Investor Centres’ category in the 2008 AIRA awards (Australian Investor Relations Association).▪ Development of a mobile site, ensuring AGL was first to market in the industry.▪ 3 month secondment as Retail Digital Manager (Jul 2010 - Oct 2010). Show less

Sydney, Australia

Responsible for the overall look and feel of proposal and tender responses, presentation material and other sales documentation. Developed a team of creatives, expanding the responsibilities and capabilities of the Proposal Development team.▪ Desktop publishing and editing of proposal and tender responses▪ Workshopping, designing and production of proposal graphics, cover design, production of dividers, tender packaging and other presentation elements▪ Team development and… Show more Responsible for the overall look and feel of proposal and tender responses, presentation material and other sales documentation. Developed a team of creatives, expanding the responsibilities and capabilities of the Proposal Development team.▪ Desktop publishing and editing of proposal and tender responses▪ Workshopping, designing and production of proposal graphics, cover design, production of dividers, tender packaging and other presentation elements▪ Team development and growth▪ Knowledge management of proposal elements, including reusable graphics and boilerplate content▪ Graphic design of marketing and sales collateral Show less

Sydney, Australia

Responsibilities included:• Oversee Administration team• Accounts Receivable / Accounts Payable / Payroll• Contract Preparation / Contractor management• Development of internal processes and procedures

Sydney, Australia

• Operational management of 2 retail stores• HR management • Accounts and finance• Shopfit, preparations for new store fitout• Proposals and specifications for sales pitches/sponsorship

Sydney, Australia

Management and audit of general insurance policies

Sydney, Australia

• Management of day-to-day accounts and bookkeeping• Project management, including preparation of proposals, specifications and reports, allocation of resources and budget• Development of processes and procedures• Implementation of a web-based client management system and ticketing support system• Development of a Search Engine Optimisation product• Development of a comprehensive user guide and manual for a suite of web content management systems

Saleable And Scalable Program, Entrepreneurial And Small Business Operations, Diploma

Accounting