Josie Tavarez Email & Phone Number

Dedicated and results-driven professional with over 20 years of experience as a Manager in the retail industry, specifically in the Higher Education environment. Proven track record of managing multiple college bookstores, achieving significant sales growth, and fostering strong client relationships. Skilled in recruitment, training, and effective leadership, with a focus on driving operational efficiency and maximizing profitability. Proficient in directing and motivating cross-functional teams to accomplish objectives and exceed expectations.

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  Store Manager

  Barnes & Noble Education, Inc.

  Mar 1991 - Present

  Managed College Bookstores in NY and NJ with sales ranging from 2-6 million dollarsAchieved 10 contract renewals by fostering strong client relationshipsSuccessfully opened new accounts through collaboration with corporate and campus teamI successfully engaged in negotiations with publishers to secure competitive pricing, thereby fostering trust and partnership with college partners, ultimately achieving our goals for IAPartnered with both internal and external stakeholders to successfully implement new initiatives, leading to a 100% sell-through rate and revenue growth of $1 millionEffectively oversaw daily management of IA trackers, meticulously identifying and flagging pertinent coursesDeveloped strategic partnerships with top-level campus professionals to elevate bookstore awareness and ensure seamless communication among faculty, administration, and the community. Recognized with the prestigious BNC Leadership AwardFacilitated advancement opportunities for employees in both the corporate office and region.Efficiently oversaw all operational aspects encompassing P&L tracking, sales budget allocation, payroll processing, and expense budget monitoringMaximized store's financial performance and increased revenue by diligently fulfilling contractual obligations while prioritizing exceptional customer service.