• Create, and evolve healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.• Expand and hold accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.• Identify, navigate, and communicate with customer technical, business, and executive-level stakeholders (including partners).• Guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.• Map internal roles to customer priorities to action the needs of customers and provides input into customer priorities.• Hold, maintain and nurture internal stakeholder relationships.• Influence and challenge senior/executive internal stakeholders.• Lead business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.• Synthesize and combine various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders.• Identify customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer’s business transformation programs and common to the industry.• Provide leadership to the team to execute support and consumption delivery programs.• Use industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes.• Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.

Aligning and managing resourcing for 50+ trainers as part of a transition and change programme to migrate to Windows 10 for the UK Prison Service

I joined LoopUp to develop a Microsoft Teams focused solution, moving them away from their legacy PSTN based conferencing platform. LoopUp had little previous experience working in the Microsoft space, I was recruited to develop the correct internal processes and implement a project delivery professional services team required to roll out a premium Teams Direct Routing as a Service solution. Starting with a thorough review of existing processes and performance I built a model to support the new business requirements including the creation of the supporting processes, procedures and KPIs. I developed, restructured current staff, and underwent recruitment to increase project through-put and growth. I have built and managed the new teams responsible for the full customer lifecycle from signing of a Purchase order, through delivery and into BAU support • Overall management of the Project Delivery team covering PMO, Project Management, Voice Engineering and Customer Support • Built out a new team of Project and Porting Coordinators (PMO), Programme and Project Management and Voice Engineers required to support implementation and migrations • Implement new systems and tooling to drive efficiency and maximise utilisation (KPI reporting including project forecasting, utilisation, and revenue recognition)• Project Managed internal projects to allow restructure and alignment with the company vision such as onboarding with the Microsoft Operator Connect program, internal telephony, and collaboration tool consolidation• Active member of InfoSec and ISO27001 team

•I was promoted to the ‘Head of’ role as the business grew and needed to transition itself to meet the demands of both an expanding project workload and ever increasingly demanding customers. I was tasked with turning our current Project Delivery team into a fully-fledged Project Management Office (PMO) function which allowed the business to continue delivering quality projects while also expanding past £15m revenue. I was able to expand the team five-fold (with 5 direct reports and a total of ~25 staff) and introduced both a Programme Management and User Adoption capabilities into the team. The team was always busy, running approx. one hundred concurrent projects at any given time. As a hands-on team member, I also oversaw major internal projects and was an integral member of the InfoSec and ISO committee taking the company through their ISO 27001 certification and recertification process to ensure that we were following industry best practices and to ensure we could meet the strictest of customer requirements.• Active member of the Management Team working with Heads Of to deliver business improvement• Manage an inhouse development team, comprising of Junior to Lead Software Engineers and a small team of QA• Drive successful planning and execution to all of Modality’s projects through constant monitoring to ensure guidelines and best practice. Amending and implementing new processes when required• Provide monthly KPI reporting• Active InfoSec and ISO member, undertaking internal audits, implementing new policies when required and involvement with all compliance audits• Team development (team mentoring, reviews, development plans and recruitment

I joined Modality as a Senior Project Manager to assist with the growing number of UC projects. Within my first week I was allocated a £2.5m project to implement a privately hosted global Skype for Business deployment for Sophos, a large security company with a programme of 18 months. As a Senior PM I also took on the responsibility for high profile customer engagements and the team leadership of 2 PM’s and 1 Project Coordinator.• Leading client facing Unified Communication projects. Companies such as Sophos, Schroders Investment Management, Browne Jacobson LLP, Credit Suisse, Morgan Stanley & Rolls Royce• Managing teams of ~ 10 people of differing skill sets, to agreed timescales, cost, and quality (Management Consultants, Solutions Architects, Consultants, Business Analysts and User Adoption Consultants)• Project tracking against defined budgets and providing monthly tracking and forecast to clients where required• Managing customer and supplier relationships• Provide project documentation including but not limited to Project Plans, Minutes, Highlight Reporting, Method Statements and RAID Logs

• Assembling a project team, liaising with Account Managers, Technical Support and Senior Management • Working to agreed milestones using the Prince2 methodology• Attending and Chairing Project meetings with customers/clients• Preparation of the relevant Health & Safety risk assessment• Provide project documentation including Project Minutes, Gantt charts using Microsoft Project, Change Control, Project Plans/Method Statements, Engineering Work Packages, Highlight Reports, Issue Logs and End Project Reports• Scheduling equipment order and delivery• Monitoring Project budgets and procurement • Overseeing implementation of telephony solutions• Scheduling relevant training, engineering and 3rd party suppliers / sub-contractors resources• Constantly monitoring and reviewing projects to ensure successful implementation within budget, scope and desired timescalesTelephony and IT based projects throughout the UK• Leading 7-10 client facing Telephony and Unified Communication projects at any one time• Delivering large multi-site deployments and upgrades throughout the UK, to agreed timescales, cost, and quality• Mentor peers within the team• Forecast project delivery and invoicing• Transition customers from ‘project’ to support’

Managing the Order processing and Fault Reportin Call Centre activites

Planning engineering resources for all realisation activities

Co-ordinating telephony orders from minor supply only, enhancements, system upgrades to new telephone system networks. Working with a team of 4 Co-ordinators and 1 Administrator

Co-ordinating supply, enhancement and new system orders. Working alongside Project Management

Processing and Co-ordinator all dealer / Channel Sales orders

Generally working back office, customer queries, transfers, debits and credits