. Manage key accounts to be pro-actively informed about any situation or problem that might impact the SLA’s. Support key accounts to solve customer’s problem or escalation cases.. Co-responsible key-accounts reach the agreed KPI’s and SLAs. Coordinate the best possible solution within the different departments of the company and to make sure the case is closed to the customer’s satisfaction.. Analyse the customer’s feedback on the service experience and requests action plans for the improvement.. Review contracts and work processes and suggest or request action and improvement plans.. Set up quarterly KPI’s for the in-country call center manager.. Approve monthly invoices from call centers.. Co-work within the department for communication, information and implementation of projects.

Responsible for the performance of group of retail stores.• Develop and manage the cluster's budget, ensuring effective allocation of resources.• Develop and implement strategies to achieve organizational goals and objectives for the cluster.• Monitor and analyze key performance indicators (KPIs) to assess the overall performance of the cluster.• Participate in Departmental and operations meetings as appropriate.• Attend HQ meetings and weekly Cluster meetings.• Build and maintain relationships with key stakeholders, such as clients, suppliers, and community organizations.

• Responsible for the overall functioning of the store and ensuring that the store is well-stocked, maintaining cleanliness and organization, managing staff schedules, and overseeing day-to-day operations.• Ensure the team, consisting of Shift leads, Courier Leads, Store Assistants and Couriers are well trained, motivated and always ready to meet business requirements.• Develop and implement operational policies and procedures to streamline processes and maximize productivity.• Monitor and analyze key performance indicators (KPIs) to assess store performance and take necessary actions for improvement.• Manage team effectively and ensure optimum cover during trading hours.• Improve store efficiency and reduce operational costs, but without ever compromising on safety.

Lead & develop the team ,taking care of the warehouse operations while assisting with tasks as necessaryAssist the warehouse manager and make sure that processes are implemented correctlyResponsible for strategic demand planning & inventory accuracy of the warehouse.Responsible for incoming shipments & communication with in the team.Ensure optimal product quality and high customer satisfaction.Work together with procurement department and rider managersMange Inventory Associates, riders and pick & packers in the warehouse.

• Oversee the overall inventory management process, including receiving, storing, and tracking inventory.• Develop and implement inventory control procedures to maintain accurate inventory levels and minimize discrepancies.• Train and mentor inventory associates on inventory control procedures, data entry, and equipment operation.• Foster a collaborative and positive work environment, promoting teamwork and effective communication.• Evaluate, develop, train (improve) and control suppliers, in consultation with suppliers concerned, according to Gorillas and Global Logistics Management standards.

• Efficiently communicate operational issues and changes to supervisor on regular basis to run a smooth workflow. • Receive incoming shipments and verify their contents against packing slips or purchase orders.• Unload and unpack materials, ensuring proper handling and storage to prevent damage.• Transport materials and supplies within the facility using hand trucks, forklifts, or other designated equipment.• Remarkably maneuver EPT & forklift safely in congested and confined areas to prevent from any issue and loss. • Streamline various company operations such as picking orders from inventory locations and ensuring timely response in picking and packing of reorders.

Interpreted clients' needs and introduced services that would perfectly fit those requirements. Followed company procedures to maintain a work environment in a neat and orderly condition. Picked orders from inventory locations. Tracked income, labour and expenses via spreadsheets, and generated weekly reports. Provided outstanding customer service. Maintained documentation for areas such as orders, activities, schedules and employee performance.

Received and checked deliveries to ensure that the correct amount and type of stock is delivered. Completed inventory cycle counts as needed. Picked up incoming stock and delivered materials to designated locations. Removed orders from storage, wrapped and staged for shipments. Worked in a team environment to maintain high levels of productivity.Key Contributions:• Heeded notes about appropriate procedures for handling stock, particularly when fragile.• Ensured that the facility remains clean, sanitary, and well-organized.• Offered assistance to other staff in the department during lulls in your day.• Verified, reviewed, and reconciled documents and reports about inventory.• Enforced the on-time shipment of products to create exceptional customer experiences.

Received, moved, checked and stored incoming goods. Checked and inspected goods received and ensured they are of accurate quantity, type, and also acceptable quality. Rejected materials, components and finished products, and documented reasons. Contacting transport companies and coordinating dispatch and delivery with them. Forecasted manpower requirements based on daily workload and company targets. Identified and implemented supply chain improvement opportunities. Selected space for storage and arranged for good to be placed in the designated areas. Moved items through the warehouse from receipt to dispatch to customers.Key Contributions:• Trained staff on material handling processes to reduce shipping times.• Supervised material flow, storage and global order fulfilment.• Led warehouse improvement initiatives to advance operational efficiencies and cross-department initiatives to develop and pursue cost reduction programs.• Ensured a clean and safe workhouse for staff to work and in compliance with OSHA safety standards.• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

Started my own business of Indian spices in Europe, interpreted clients' needs and introduced services that would perfectly fit those requirements.Make the business plan and the budget. Conduct recruitment and make a financial arrangement. Review the report of production in relationship with sales. Compare sales with intended goals on short- and long-term basis. Make trips to make the purchase of important inventory. Portray products and services to the right audience through the creation of advertising campaigns. Take advantage of social media, live advertising events, and other publicity media to promote products or services. Key Contributions:• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.• Made a viable feasibility assessment of the business to check its chances of success.

Coordinated with freight forwarders to expedite international shipments. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials. Sorted cargo before loading and unloading. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Unloaded cargo from truck with hand trucks and pallet jacks. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Maintained and serviced warehouse tool, machinery and trucks.Key Contributions:• Used Mechanical Handling Equipment i.e. forklift trucks to move goods around. • Helped to ship out over 500 lines every day.• Trained, coached and mentored staff to ensure smooth adoption of new work.• Accurately updated all data into the computer and manual recording systems.

Deputed to DePuy, Johnson & Johnson India Pvt. Ltd. Presented, promoted and sell products/services using solid arguments to existing and prospective customers. Performed cost-benefit and needs analysis of existing/potential customers to meet their needs. Worked as Operation Theater assistant for Joint Replacement Surgeries. Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Key Contributions:• Conducted Joint Replacement Training sessions for Orthopedics Surgeons (Cadaver Workshops).• Remained product Specialist for Total Knee & Total Hip Replacement Surgeries.• Trained and mentored new sales representatives.• Identified prospects' needs and develop appropriate responses along with information on fitting products and services.• Expedited the resolution of customer problems and complaints to maximize satisfaction.

Worked as a Scrub Nurse, Speciality in Orthopaedics - Joint Replacements both Primary & Revision, also do the other specialities like Fascio-maxillary surgeries, Plastic Surgeries, Urology, ENT, General Surgeries& Gynecology. Also worked as a Team Leader.Prepared all the necessary instruments and equipment for the operations, including microscopes, lasers and endoscopes. Provided the correct surgical instruments and materials to the surgeon be responsible for surgical instruments, equipment and swabs during the operation. Continuously assessed patient conditions and inform the doctor of changes. Followed aseptic practices by monitoring patient records on charts, and communicating patient conditions at regular intervalsKey Contributions:• Acted as a link between the surgical team and other parts of the theatre and hospital.• Anticipated the requirements of the surgical team and responded effectively.• Ensuring doctors, surgeons and other workers follow established safety procedures throughout the surgery