Josje Eileen Maria Hermans Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

As the Manager of Customer Care at Spinoza, I am committed to delivering top-tier customer support and ensuring an exceptional experience for every customer. My role involves overseeing the resolution of complex customer issues, and ensuring timely and effective solutions while maintaining the highest standard of service. My approach focuses on empathy, efficiency, and proactive communication.I am passionate about finding new ways to enhance customer satisfaction, including developing and implementing service protocols, monitoring customer feedback, and continuously refining our support processes.

Amsterdam-Centrum, Noord-Holland, Nederland

As the Manager of Operations at Spinoza, I was responsible for streamlining the production of all events from conception to completion. By optimizing processes through reducing costs, increasing efficiency, and enhancing team performance I always strived to deliver the highest quality of services.

Amsterdam, North Holland, Netherlands

As a dedicated yoga practitioner and instructor, my biggest goal is to teach inspiring, innovative, high-quality yoga classes to individuals and groups. Holding a safe, inclusive, and enriching practice environment to live up to the diverse needs of my students. Through continuous education and training, I stayed updated with the latest developments, enhancing my teaching skills and knowledge.

Amsterdam, North Holland, Netherlands

At Delight Yoga, my biggest aim was to create a welcoming and supportive environment and provide exceptional service for all members and guests. My responsibilities included a wide range of tasks aimed at ensuring the smooth operation of the studio and enhancing the overall experience for every individual who walked through our doors.

Hoofddorp, North Holland, Netherlands

As the Category Manager at vtwonen, I was responsible for the planning and execution of the product categories Gifts and Garden, in alignment with the brand's vision. My role involved strategically building and nurturing local and international supplier relations (±100) and negotiating the exclusivity of products and promotions at the best possible rates. Through uniquely adapting and translating trends to create fitting, commercial ranges, continuously analyzing revenue and margin development, recognizing critical situations, and providing solutions, I ensured monthly targets were met.

As the Product Manager at vtwonen, I was responsible for defining and implementing media and barter strategies for the vtwonen webshop and vtwonen Shop Catalogue.I managed relationships with key accounts on vtwonen.nl, overseeing a portfolio of approximately 50 vendors. Through creative and commercial thinking, I negotiated terms, secured optimal product offerings, and ensured high-quality standards and timely delivery.As Project Manager for the vtwonen Shop Catalogue (200.000 copies, published twice per year) I was responsible for all sales of advertisements and advertorials and streamlining all aspects from concept to distribution, ensuring it met with both parties' brand standards and market needs.

Utrecht Area, Netherlands

Hoofddorp, The Netherlands

Rotterdam Area, Netherlands

Utrecht Area, Netherlands

Responsible for conducting and implementing the marketing plan for the Outgoing Exchange team.

Master, Persuasive Communication

Bachelor Of Science, Communication And Information Studies