Josh Lloyd Email & Phone Number

Detroit, Michigan, United States

Manage Windows Server lifecycle at scale in a change managed, financial regulatory environment.

Ann Arbor, Michigan, United States

Computer systems implementation and validation in a GMP controlled lab environment. (GxP CSV)Technical documentation for GMP controlled systems and activities. (GxP)Business Analysis and Technical Analysis for new stand-alone and connected systems.Microsoft Dynamics 365 Finance and Operations: implementation documentation, business processes diagraming, user configuration, and security management.Microsoft DevOps: Self-directed workflow, Powershell scripting in DevOps repository. Cross-train and assist in professional development of IT Operations team memebers.Support IT operations in a Windows Server on VMWare ESXi environment.

Ann Arbor, Mi

Support IT operations. Provide Tier 2/3 technical support for business systems.Responsible for fleet of ~500 PC workstations. Manage asset lifecycle including vendor relationships, purchasing, auditing, disposal, system state, equipment assignments. Subject matter expert for System Center Configuration Manager (SCCM, MEMCM), WSUS, Group Policy, Active Directory, GxP/GMP Computer Systems Validation. Windows stack systems administration.

Park Ridge, Il

Provided technical expertise, desktop support, server maintenance, and equipment deployment to small and medium sized businesses in the Chicago area.Implementation and support for VMWare ESX, Veeam, Windows Desktop and Server operating systems, Active Directory, LAN/WAN/Wifi Networking, Firewalls.

Des Plaines, Il

MSP for small business. Tier 1 support for Windows desktop and server OS. Service small business maintenance contracts for server, infrastructure, and disaster recovery. Automated server maintenance and reporting runbook from prior manual process.

Printing and networking support for Canon and Sharp multifunction network equipment. Support for eCopy Document Management solutions. Technical documentation for support center.

Technology support and help desk operations for school district environment.

Implemented MediaWiki engine as content management system for HelpDesk documentation and training.Assisted students, faculty, and staff with University Laptop program equipment and University computing resources.

Ann Arbor, Michigan, United States

Support user base of 10,000 via staff support call-center.Provide support for Windows, Office, and proprietary applications in a mixed Windows/Novell network environment. Assist user base during password security hardening deployment. Support escalation process for on-call members during second shift operations.