Jocelyn Catt Email & Phone Number

Brighton, England, United Kingdom

Banff, Alberta, Canada

• Managing in resort the Nonstop Banff program including Banff support staff. • Developing and maintaining a relationship with the clients and suppliers and ensure open communication• Resolve clients’ problems and make decisions to resolve staff disagreements • Lead and organise social activities

Banff, Alberta, Canada

• Provide guests with a safe and fun guided canoe or kayak trip • Interact with customers & provide commentary/area information on tour• Set up customers with canoe, kayak and SUP rental• Assist with safety briefing customers Gained the following certificates;• Waterfront Canoeing Instructor • Big Canoe Skills Intermediate Leader• Swiftwater Rescue • Interpretive Guides Association Basic Online Course for Banff National Park

Blue River, British Columbia, Canada

• Responsible for check-ins including monitoring room blocks and juggling space as necessary, while coordinating with Housekeeping the progress of room readiness.• Communication with guests, ensuring guest satisfaction, reviewing credit, meals, wake-up calls, bag pulls and other details pertinent to group stays. • Booking in summer tour groups dealing with suppliers and confirming group contracts.

Lake Louise, Alberta, Canada

• Providing information and booking ski school programs according to guest needs. • Overseeing the registration procedures of guests. • Processing daily sales and cash outs.

Albourne, England, United Kingdom

• First point of contact in the service department, liaising with customers via email, telephone and face to face. • General admin duties, appointment setting and invoicing.

Queenstown, Otago, New Zealand

• Working in a small team• Fitting ski/snowboard boots, setting up recreational and performance skis/snowboards. Gained New Zealand Certificate in Snowsport Equipment (Level 3)

Queenstown, Otago, New Zealand

• Working between serveries, waiting, hosting and bar-tending in a fast-paced buffet style restaurant/tourist experience.

Brighton, England, United Kingdom

• Supporting the customer requirements for planning, booking and re-booking travel arrangements and delivering exceptional service to retain and grow the customer base.• Booking using SABRE

Austria And Finland

• Working a Summer season in Sankt Johann and Zell am Zee Austria and Winter season in Salla, Finland Delivering welcome walkabouts to introduce the resort, the area and the experiences available • Building rapport by getting to know your customers and suppliers • Thinking on your feet and working pro-actively to solve the customers’ problems on the spot, based on their requirements whilst using a system from suppliers and your own empowerment • Handling, safe keeping, banking and recording of company money sales and expenditure following company procedures • Consistently reaching and exceeding KPI’s

Wallabadah, Australia

Alice Springs, Northern Territory, Australia

Working as part of a team across several Food and Beverage outlets along with functions and banqueting both on and off-site.Mainly I worked as a Bartender/Barista and Waitress

Brighton, England, United Kingdom

Norwich, England, United Kingdom