Josue Ramirez Email & Phone Number

•Executed loan fundings, ensuring accurate allocation and timely processing of funds.•Collaborated closely with external investors to identify and resolve financial discrepancies, maintainingstrong working relationships.•Utilized Microsoft Excel extensively to analyze financial data, perform calculations, and generate reports,achieving high accuracy levels.•Managed company-wide refunds by overseeing incoming and outgoing payments, monitoring and storing refund data, and updating student accounts.•Collected, cleaned, and analyzed large datasets to support business decisions and identify key trends

Las Vegas, Nevada, United States

•Completed daily QA, SLA tasks, and weekly metrics•Managed loan disbursements, and refunds across the organization, guaranteeing accurate fund allocations.•Trained new employees and updated company policies and procedures as needed•Worked closely with our partnered loan servicer to resolve loan discrepancies, deferments, refunds, and update loan terms•Collaborated with compliance to ensure adherence to state regulations.

Las Vegas, Nevada, United States

•Responded to inbound communications via email•Answered inquiries submitted by our third-party partners•Ensured applicants submitted required documents and processed loans

Las Vegas, Nevada, United States

• Guided drivers through the on-boarding process and assisted with the required documents• Worked with drivers to solve issues such as app support, payment issues, and onboarding obstacles • Created and maintained the Las Vegas and Hawaii Lyft website• Worked closely with the engineer team to provide monthly data on ongoing issues drivers were experiencing

Las Vegas, Nevada Area

• Worked closely with the financial crime team to act as the first line of defense to help spot and investigate criminal trends.• Provided the best customer support by talking directly and honestly with customers.• Dealt with tricky payments-related queries; investigating missing transfers and Direct Debits

Las Vegas, Nevada Area

• Provided solutions through creative and critical thinking• Created memorable experiences with customers through personal connections• Assisted in mentoring and training new hires on phones, chat, and email

Las Vegas, Nevada Area

• Conducted intakes for all clients receiving services• Build client relations referred by the Bureau of Vocational Rehabilitation• Provided statistical and billing data for all 200+ clients• Coordinated retail job training for CCSD’s 700+ student volunteers• Oversaw the retail trainers and provided training support as needed

Greater Seattle Area

• Instructed classes on resume building, customer service, and interview preparation• Trained disabled/disadvantaged students in the Retail Training Program• Implemented individualized retail curriculum in a classroom setting

Las Vegas, Nevada Area

• Assessed the skills and job readiness of clients participating for Retail and Processing• Provided job training, observation, and advocacy for individuals with disabilities• Prepared required files including case notes, monthly reports, Habilitation Plans