Josue Ramirez Email & Phone Number

• Executed loan fundings, ensuring accurate allocation and timely processing of funds.
• Collaborated closely with external investors to identify and resolve financial discrepancies, maintainingstrong working relationships.
• Utilized Microsoft Excel extensively to analyze financial data, perform calculations, and generate reports,achieving high accuracy levels.
• Managed company-wide refunds by overseeing incoming and outgoing payments, monitoring and storing refund data, and updating student accounts.
• Collected, cleaned, and analyzed large datasets to support business decisions and identify key trends

Las Vegas, Nevada, United States

• Completed daily QA, SLA tasks, and weekly metrics
• Managed loan disbursements, and refunds across the organization, guaranteeing accurate fund allocations.
• Trained new employees and updated company policies and procedures as needed
• Worked closely with our partnered loan servicer to resolve loan discrepancies, deferments, refunds, and update loan terms
• Collaborated with compliance to ensure adherence to state regulations.

Las Vegas, Nevada, United States

• Responded to inbound communications via email
• Answered inquiries submitted by our third-party partners
• Ensured applicants submitted required documents and processed loans

Las Vegas, Nevada, United States

• Guided drivers through the on-boarding process and assisted with the required documents
• Worked with drivers to solve issues such as app support, payment issues, and onboarding obstacles
• Created and maintained the Las Vegas and Hawaii Lyft website
• Worked closely with the engineer team to provide monthly data on ongoing issues drivers were experiencing

Las Vegas, Nevada Area

• Worked closely with the financial crime team to act as the first line of defense to help spot and investigate criminal trends.
• Provided the best customer support by talking directly and honestly with customers.
• Dealt with tricky payments-related queries; investigating missing transfers and Direct Debits

Las Vegas, Nevada Area

• Provided solutions through creative and critical thinking
• Created memorable experiences with customers through personal connections
• Assisted in mentoring and training new hires on phones, chat, and email

Las Vegas, Nevada Area

• Conducted intakes for all clients receiving services
• Build client relations referred by the Bureau of Vocational Rehabilitation
• Provided statistical and billing data for all 200+ clients
• Coordinated retail job training for CCSD’s 700+ student volunteers
• Oversaw the retail trainers and provided training support as needed

Greater Seattle Area

• Instructed classes on resume building, customer service, and interview preparation
• Trained disabled/disadvantaged students in the Retail Training Program
• Implemented individualized retail curriculum in a classroom setting

Las Vegas, Nevada Area

• Assessed the skills and job readiness of clients participating for Retail and Processing
• Provided job training, observation, and advocacy for individuals with disabilities
• Prepared required files including case notes, monthly reports, Habilitation Plans