• Utilized encryption tools such as Bitlocker to protect data during storage and transfers.• Coordinating hardware shipments and providing support for data collection in legal cases.• Used forensic software, such as FTK Imager, to create exact copies of data, ensuring the accuracy and security of the information.• Expertly managed simultaneous workflows across physical and virtual machines, enhancing efficiency in data processing tasks.• Transferred sensitive data using secure devices such as docking stations, Tableau forensic systems, encrypted drives (Apricorns, M.2 SSDs, HDDs), ensuring adherence to industry standards.

• Provided onsite technical support to residential and small business customers.• Troubleshot and resolved basic computer and technology issues for clients.• Communicated with senior technicians remotely for guidance and support.

• Upgraded, built, repaired, and tested servers, computers, and firmware/software at ZT Systems.• Hands-on experience with server prototypes, computer & server hardware, and networking.• Troubleshoot system hardware and software in Linux/Windows environments.

• Assisted in setting up servers, patch panels, NVRs, and cameras to the cloud for optimal connectivity.• Ensured seamless installation process at Comtex Inc. to guarantee reliability.• Developed troubleshooting skills to address technical issues efficiently.

• Managed day-to-day client communications, addressing questions and concerns promptly.• Built and maintained strong client relationships to foster loyalty and trust.• Identified opportunities for upselling additional products or services to meet client needs.

• Specialized in access control for optimal protection.• Provided excellent customer service through patrolling and reporting activities.

• Managed a fleet of armored vehicles with heavy weaponry and communication devices at Camp Pendleton Marine Corps Base.• Led training sessions on vehicle and equipment usage, ensuring team members were prepared for land and water missions.• Oversaw administrative tasks related to vehicle maintenance, ensuring 100% operational readiness.