Joswald Mata Email & Phone Number

Greater Chicago Area

- Provide IT support and services with 98% of customer satisfaction by executing more than 30 migrations to Office 365 for medium and large clients avoiding data connectivity issues and instructing users on troubleshooting steps.- Provide Level 3 support for Microsoft Server Operating Systems and Networks; Microsoft Workstation Operating Systems and Applications; Powershell Scripting for tasks automation, Microsoft Exchange; Microsoft Terminal Services; Microsoft Remote Desktop; SBS Servers Migration and Fortinet/Cyberoam/Sonicwall support. - Provide clients with support for Azure workloads and active directory integrations.- Monitor Technology roadmap to communicate strategies with the service lead team and to inform progress and recommendations to senior management.- Provides field support for required escalations on Server and Network hardware for Datacenter and clients operations.- Configure and mantain Active Directory, Group Policy, SAN, VPN, Antivirus, VLAN, Veeam, Firewall, and Switches.

Remote Based From Venezuela

- Provided remote support for level 3 escalations Microsoft Windows Servers, VMware, Microsoft Exchange, Terminal Server.- Coordinated Microsoft Office 365 migration team and handled escalated issues.- Coordinated project implementation for existing and new customers, documented system reviews and made customizations as requested. - Installed routers, switches and networking devices.

Venezuela

- Led IT Infrastructure maintenance for US and Venezuela offices and contributed to project execution in Brazil and Argentina. - Installed hardware, including 6 computer servers and 12 equipment racks. Contacted providers to resolve system issues and provided reports for management.- Planned and implemented new servers, network systems, including Microsoft server 2008 R2 on VMware ESXi 5, Microsoft Exchange 2010.- Monitored customer issues and provide troubleshooting solutions for multiple services including cloud security gateways, Endpoint, FortiVoice/TalkSwitch VoIP, WatchGuard XTM UTM Firewalls and SAP Business One infrastructure solutions.- Configured network services including DNS, DHCP, File Server, Print Server, Microsoft IIS, WSUS, Active Directory, Group Policy Objects, Microsoft SQL Server 2008 R2 and Remote Desktop Services. - Defined platform standards and new procedures for IT Infrastructure and created a disaster recovery plan.- Conducted weekly maintenance on hardware, servers, and systems to avoid unscheduled downtime.

Valencia, Venezuela

- Managed $1MM IT Infrastructure project for new primary and alternate server rooms, deploying new server and network infrastructure with power redundancy.- Supervised, administered and maintained LAN/WAN network for 2 manufacturing plants and more than 200 users. - Administered Windows 2000, 2003, 2008 Servers (Active Directory, Clustering, GPO and Security) and Server installations (Tower, Racked and Blade). Managed Squid proxy server integration with Active Directory. - Configured server virtualization with VMware ESXi 4 for Windows 2003 hosts and Citrix Presentation Server 4.5.- Improved IT Infrastructure at Sika Mexicana (on-site project) by resolving issues related to Microsoft Dynamics AX backend, Lotus Notes 7 and SQL 2000 & 2005.

Mariara, Venezuela

- Planned, controlled and executed the technology budget.- Controlled expenses associated to IT in the different cost centers.- Coordinated local and regional projects.- Supervised IT support to users in the use and administration of the different systems of information.- Supervised the design, development and installation of new systems or applications.- Coordinated the IT learning processes for end users.- Planned PBX maintenances.- Administered Windows NT/2000/2003 servers (migration from NT4 to 2003 Active Directory, DHCP and DNS administration).- Administered Microsoft Exchange accounts (migration from Exchange 5.5 to 2003).- Administered LAN/WAN/WLAN networks for main plant and branch offices.- Designed and supervised plan of preventive and corrective maintenance of Hardware.

Valencia, Venezuela

- Coordinated execution and support of global projects of Electronic Data Systems and General Motors.- Administered users and network services under Windows NT/2000 and deployment of Active Directory (including software distribution policies).- Administered Lotus Notes servers.- Provided 2nd & 3rd Level Support in Infrastructure.- Supported Cisco switches and routers operation.- Participated as Field support for the installation of SAP/R3 Sales module for General Motors.