Unique communications solution managed by a virtual call centre that integrates functionalities for fixed and mobile equipment and offers access to cloud services.- Defining the evolution and managing the life cycle of P&S for the B2B Segment, from a customer loyalty and differentiation perspective- Develop Business Plans to support their approval and define the pricing strategy- Define and ensure implementation of business rules/ eligibility- Guarantee with the various… Show more Unique communications solution managed by a virtual call centre that integrates functionalities for fixed and mobile equipment and offers access to cloud services.- Defining the evolution and managing the life cycle of P&S for the B2B Segment, from a customer loyalty and differentiation perspective- Develop Business Plans to support their approval and define the pricing strategy- Define and ensure implementation of business rules/ eligibility- Guarantee with the various Segment teams the fluidity of E2E processes according to the specificities of the commercial channels- Create support materials for the commercialisation and promotion of the offer by the sales channels, as well as guarantee support to it and training support- To monitor P&S performance indicators, as well as ensuring articulation in the definition, implementation and promotion of campaigns, identifying and developing corrective measures according to their evolution- Defining key messages and initiatives for the adequate promotion of P&S in the different channels and media, in conjunction with the communication and marketing areas- Analyse trends, monitor technological evolution and the P&S developed in the market (P&S benchmarking), in order to anticipate client needs and market opportunitieshttps://www.altice-empresas.pt/pacotes-comunicacoes/pacotes/globalconnect-pack Show less

• Responsible for all product lifecycle and its strategy for the market.• Responsible for defining features, managing the product backlog and product implementation.• Responsible for market analysis in order to identify new opportunities.• Define metrics and analyze KPIs to measure the success of the product.• Responsible for the good performance of the Business Process Outsourcing product.

BPO Operations at ALTICE PortugalResponsible for the definition and design of the Processes for BPO Services: Purchase, Finance, HumanResources and Transverse & Compliance; for the client NATIXIS - SUCURSAL EM PORTUGALResponsible for the good performance of the Business Process Outsourcing product.

As part of the Continuous Improvement Department, the main goal is to improve business process focused on Invoicing and Billing.- Customer Selfcare Portal- Electronic Invoicing Plataform- New Products implementation- Analysis of impact and posterior implementation of new methologies or requirements: legal or fiscal.From 2015, Internal Auditor functions.

For each one of the products on my responsability, in charge for defining and keeping update its procedures involving all areas from A to Z.Promoting improvements, coordenating with all the stakeholders envolved.Also prioritized change requests (RFC) considering every corporate system involved on the demand side (Business), and the workload on the supply side (IT) prior to the release considered.

Product Management of International Tariff Plans for both Consumer and Corporate segments- identifying business opportunities - defining business requirements- market analysis and its impacts- pricing- managing campaigns- indicators

International Products Portfolio Top-Down Management:- defining business requirements- market analysis and its impacts- pricing- coordenation with distribution marketplaces- indicators