Jouana Mann Email & Phone Number

Dothan, Al, Us

Camp Humphreys, South Korea & Fort Novosel, Al

• Simultaneously manage two high-volume locations, one remotely and one on-site, by successfully leading a team of 10 employees• Reviews, approves, and guides Service Members through creating a detailed budget that will allow them to be cognizant of their monetary changes post-military• Creates monthly schedules and calendar for counselors to address scheduled appointments, walk-in appointments, facilitation, and other agency facilitation• Utilizes various systems to maintain client records, complete necessary reports required by the contract, and update information• Facilitates multiple workshops, as needed, to assist Transitioning Service Members and their families understand the civilian workforce• Accountable for maintaining appropriate compliance within Transition Assistance Program (TAP) Office, to include managing personnel, complying with host nation regulations, partnering with multiple agencies, and other daily tasks• Builds effective relationships with other contractors, vendors, and agencies to assist Transitioning Service Members and provide them additional support systems and tools

Camp Humphreys, South Korea

• Delivered financial planning workshops and individual financial counseling to meet the needs of transitioning Soldiers and Family Members prior to their separation from the Active Army or Reserve Components• Used financial background and education to guide clients through multiple aspects of finance to prepare them for an effective transition into the civilian world• Provided information on banking, debt management, home ownership, budgeting, use of credit, investing, and other matters that impact financial readiness • Conduct multiple financial planning workshops using approved curriculum to groups of approximately 50 Soldiers and Family, to include a thorough budget development• Regularly provided one-on-one financial counseling sessions to approximately 30% of service members to address their specific needs and interests• Assisted clients in managing complex financial issues such as relocation, asset allocation, transition or retirement, eviction, garnishment, and repossession• Coordinate solutions with applicable agencies for guidance post-separation• Prepared monthly reports describing all financial planning activities and record the number of transitioning Soldiers and Family Members attending workshops and individual sessions• Answered multiple phone lines, scheduled appointments, maintained and managed a calendar of events, and updated attendance records• Maintained and updated filing, inventory, mailing, and database systems

• Answered billing questions and other concerns of guests through effective communication• Provided petty cash support for team while supervisors were unable to assist• Computed charges upon check-out, receives payments (cash/credit) and issues receipts and receives room keys• Resolved customer complaints with effective customer service through empathy and active listening• Processed cash and card payments for rentals and merchandise purchases• Counted cash after end of shift and secures it in vault and generates reports• Developed effective cash flow system to alleviate redundancy in processes

• Accurately balanced ACH (Automated Clearing House) transactions• Consistently prepared Bank Reconciliation with zero errors• Posted Income from Investments• Maintained accuracy in reporting rate of 100% consistently• Balanced and posted Same-day ACH transactions and Bill Pay• Balanced afternoon Share Drafts, made decisions for returned checks, fees and refunds• Managed the outgoing wire process to include reviewing, checking for accuracy, and approvals• Processed IAT (International ACH Transactions) timely without error• Transferred funds from one account to another for Credit Union Members• Processed payments of credit cards

Bachelor'S Degree, Finance And Financial Management Services

Bachelor'S Degree, Accounting