Accomplished Senior Technology Leader with 20+ years of expertise in Technology Infra Management, IT Transformation, Product Management, Strategy and Execution, Automation and Operational Excellence in Financial Services and Technology industry. Experience in managing globally spread teams . Agile practitioner and hands on technologist. Skill sets of Unified Communications Engineering & Operations( Cisco, Avaya, Ribbon, Microsoft Teams), ITIL Concepts of Service Management, Incident Management, Change Management, Problem Management, Network Operations Center (NOC), Life Cycle Management, Vendor Management, Service Stability, Escalations Management, Team Management.