“Every journey I’ve embarked on, I have learned something new”- words at the core of my over 15 years of professional career❆ Professional Overview❆Seasoned professional with extensive experience in advising on multiple specializations (product/ technology) to both prospective customers and major client accounts representatives. I consider myself a pragmatic leader, focused on transforming strategic technology plans to workable solutions through appropriate allocation of resources. I believe in proactively resolving service affecting issues and technical support for product service resolution. I serve as a SME in delivering on-the job trainings to global teams on new product. I direct overall technical design of solutions, perform business requirement evaluation and verify application architecture for a wide range of software development projects. My excellence is to manage projects without compromising on quality & agreed timelines while enhancing network services using various AWS technologies & implementation practices. Furthermore, I am proficient to ensure efficiency in process operations while monitoring the performance of the concerned team. Over the years, I have been developing ITIL procedures, technology strategy, engineering standards, test methodologies and standard methodologies for solution engineering. I have emerged as Tools Administrator for the ORC tools in Investment Bank, authorizing user access as outlined in the company’s policy.❆ Proven Competencies I bring to the table ❆Solution Engineering | AWS architecture | Hardware & Software Support | Project Management | Team LeadershipIn addition, I have also attained the ability to think strategically, analyze, and articulate solutions to complex IT management problems, coupled with an aptitude to organize information and communicate the same in a clear and useful manner. To know more about me, connect with me on LinkedIn or drop me a line at joseph.xavier1979@outlook.com
Listed skills include Servers, Testing, Troubleshooting, Linux, and 13 others.