Joy A. Email & Phone Number

Lagos, Lagos State, Nigeria

Lagos, Nigeria

Lagos, Nigeria

Lagos

* Provide consultation to management on employee relations issues, and manage all disciplinary issues within the company. * Recruited, selected and trained competent personnel.* Processed all newly hired personnel and all change of status data.* Maintained job descriptions and performance evaluations.* Directed the maintenance of all personnel records for departments.* Monitored worker’s compensation claims.* Maintained attendance and disciplinary records.* Conducted salary and wage surveys.* Managed hiring and termination procedures.* Designed and implemented HR policies and procedures for the organisation* Trained unit heads to use the HR policies and procedures and manage people in accordance to them* Provide senior management and others with various types of employee reports including attrition, absence, compensation, annual leave and overtime costs, administering payroll/deductions/pensions for staff. * Plan all operational budgets and negotiating with vendor* During movement to a bigger facility, ensured equipment installation and furniture acquisition* Provided exceptional support to managers and co-workers which increased overall efficiency * Coordinated the Laboratory team in achieving the International Standard Organisation 15190 & 15189 Accreditation for medical laboratory. * Working with Top management, regulatory bodies to oversee compliance and Quality improvement initiatives* Educating the employee population on the organizational policies and procedures* Responsible to oversee in continuous compliance with regulatory standards and report to top management.

Ebutte Metta, Lagos

Overall responsibility of the financial operation of the organisation, budget preparation and administration, audit, taxation, accounting, monthly closing of books of records, account reconciliation and journal entry adjustments. Prepares, monthly, quarterly and annual summarizing and forecasting company business activities and financial position in the areas of incomes, expenses and earnings based on past, present and expected operation. Overseeing the general operation of the organisation. Supervises, leads, and supports staff of 18.

* Utilizing customer relationship management system (CRM) to plan, prioritize, track and measure my selling activities. Creating and inputting weekly sales forecasts, and updates customer contact information.* Entering customer orders, replacements and refunds in the enterprise management system. * Building and maintaining a strong sales pipeline and maintained and grown my client base* Following up on all inactive clients and re-commissioning them back on the network thereby increasing sales* Recommending complementary products and services, and share details about volume discounts and special offers to customers. * Following up on sales leads provided by the marketing department or other sales consultants.* Making proactive contacts with assigned customers or prospects. * Handling incoming telephone calls, voicemail or email from customers and prospects. * Sharing customer feedback with marketing and the product teams, and providing input on changes to existing products/services or new products/services.* Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. * Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.* Producing accurate reports on team performance for senior manager

Coordinating product and solution sales opportunities for Network Solutions in various sectors of the Nigerian economy.Coordinating Sales of ICT solutions e.g. Fibre Optics, DSL, Microwave Radios, WAN, MAN, etc.Maintaining strong client relations across client organization from users through senior client executives using a constantly updated account profile. Ensuring contracts are in compliance with PGQwest’s contract policy and practices.Assisting the finance department in resolving outstanding collection issues.Monitoring market expectations, requirements, trends, and contributing to collecting market input for Research planning and budgeting.Creating and implementing business plans for all my accounts, preparation of proposals for submission to clients and negotiation of contractual terms with clients. Monitoring of market expectations, requirements, trends, and contributes in collecting market input for Research and Engineering planning and budgeting. My major performance indicator is revenue and purchase orders with my financial sector services account as well as customer’s satisfaction (feedback, customer survey).Current Accounts include First Inland Bank, WAPCO, Intercontinental Bank, Union bank, Oceanic Bank, UBA, Skye bank etc.Ensuring timely recruitment of required staff and including non-billable staff with appropriate experience and qualification to meet business needs.Acting as Chief Operating officer on behalf of the Managing DirectorCarrying out all other functions as directed by the Managing Director

Mild, International Law And Diplomacy

B.Sc, Accounting

Wasc

Education record

Education record

Education record