Joy Baum Email & Phone Number

Alameda, Ca

Provide production support for HR Service Center ensuring events are processing correctly. • Analyze query results to process routine to moderately complex employee benefit transactions.• Create request for service documents when table updates are required to maintain benefit policy/requirements. • Perform User Acceptance Testing for tickets submitted and for assigned projects.• Update process documents timely with changes and system enhancements.• Improve queries to efficiently analyze and process employee events.• Effectively and accurately respond to customer inquiries. Research and resolve benefit discrepancy issues.• Accurately complete event coordination to facilitate timely updates to employee records.• Provide cross training to new team members.

Alameda, Ca

Provided production support for HR Service Center ensuring events were processed timely and accurately.• Create request for service documents when table updates are required to maintain benefit policy/requirements. • Research and resolve benefit discrepancy issues.• Provided event coordination to facilitate timely updates to employee records.

Alameda, Ca

PeopleSoft 9.1 Benefit Administration

Palo Alto, Ca

As a Business Analyst consultant, was responsible for the design of custom pages for faculty records. Gathered and documented business requirements for migration of records from mainframe to PeopleSoft Campus Solutions.• Created mockup of eight new PeopleSoft pages in Visio.• Provided data conversion mapping for developers.• Queried and analyzed mainframe table records against duplicate records in PeopleSoft. Provided data discrepancies to users with suggested corrections to be completed prior to conversion.• Created 156 user acceptance test cases and coordinated completion of test cases.• Provided assistance and guidance to users.• Tested new pages and created tickets to fix defects and to request enhancements.

• Identified PeopleSoft system issues and resolutions; collaborated with HRMS Analysts and IT Analysts to define requirements and cost effective solutions while maintaining compliance and reporting requirements. • Participated in test planning and performed user acceptance testing.• Documented and updated end user processes to increase accuracy and the successful implementation of new processes and system changes which included Benefit Administration, Job Data and Payroll transactions, Employee and Manager Self Service. • Investigated eligibility issues and benefit plan discrepancies by reviewing benefit tables against plan participant records. Submitted system correction requests to HRMS Analysts. Tested and approved changes as well as corrected plan participant records. • Participated in annual Open Enrollment planning and implementation. Coordinated and led testing of self-service transactions. Reviewed form tables and updated Employee and Retiree election forms.• Reviewed vendor error reports and corrected benefit records as needed.• Reviewed daily BenAdmin reports and reprocessed events to maintain Open Enrollment event integrity.• Involved in planning and testing the migration of disabled employee/retiree life insurance records and retiree health care data from AS400 to PeopleSoft

• Entered human resource and payroll transactions requested by department managers and benefit changes requested by employees.• Utilized daily PeopleSoft Benefit Administration reports to audit enrollment data.• Involved in work order process to improve Benefit Administration system.• Managed daily Benefit Administration tasks; coordination of mailing and data entry of forms for 40,000 employees.• Advised employees and retirees on benefit plans and associated premiums.• Participated in Annual Open Enrollment planning and testing. • Focal point for Employee Service Center Representatives regarding benefit administration and vendor updates.• Investigated and resolved benefit eligibility issues.

• Provided benefit expertise for active employee benefit conversion from AS400 to PeopleSoft. • Developed and tested BenAdmin processes, reports and forms. • Implemented new benefit administration processes. Provided training to eligibility team members on how to enter family status changes and to view benefit pages. • Managed daily Benefit Administration tasks; coordination of mailing and data entry of forms. • Utilized reports to audit benefit enrollment data. • Assisted Employees and Retirees regarding benefit form completion and enrollment/claim issues. • Forwarded new enrollment and changes to health insurance providers. • Reviewed benefit eligibility to determine correct coverage when plan discrepancies discovered. Analyzed job data to determine reason for changes to benefit eligibility, then coordinated system corrections with HR.

Tacoma, Wa

• Reviewed life and disability insurance policies to determine eligibility and correct plan payment. • Implemented improvements for the life insurance claim process, which ensured accurate and timely payment. Used Microsoft Word merge capabilities along with an Excel spreadsheet utilizing formula functions and links that improved claim process cycle time by 40%.• Provided claim assistance to Human Resource Representatives, employees, retirees and beneficiaries, which included coordination with third-party vendors

Employee Benefits DepartmentAssisted Eligibility Team members with workload overflow, scheduled meetings and travel. Processed COBRA and retiree healthcare payments and submitted to Benefit Accountant.

Assigned to various departments to relieve secretaries for vacation, help with overload or to assist with various projects.

Transportation Certificate

Business And Computer Courses