Joy Carlson Email and Phone Number
Joy Carlson work email
- Valid
- Valid
- Valid
Joy Carlson personal email
- Valid
Joy Carlson phone numbers
I am a highly accomplished and experienced people leader with a proven track record for exceptional results. I am obsessed with helping employees exceed all expectations and goals. I am passionate about improving individual and company performance through servant leadership. I am highly motivated to exceed goals. extensive experience in customer service, facilitating customer service training, sales management, operations management and call center management in various industries including K-12 and higher education. I am Aslan Training certified. Career advancement in a series of increasingly accountable leadership roles including Operations Manager, Team Leader, Assistant Team Leader, Coach and Sales Consultant roles. Proven ability to gain trusted partner status with employees, executives, clients and other decision makers. I posses strong problem-solving, communication, and operational management skills. 100% people-centric. "A leader is one who knows the way, goes the way, and shows the way" John MaxwellEXPERIENCECall Center Operations | Sales | Enrollment Services | Recruitment | Retention | Student Support | Customer Service |Training I've demonstrated a history of successfully providing leadership and cross-functional support to numerous departments and individuals. Possess keen ability to build relationships with individuals from varying backgrounds, while offering guidance and mentorship. Experienced leader recognized for strong customer-centric service and support initiatives while leveraging staff training and development success.SUPERIOR SKILLSTeam Building | Servant Leadership | Personal Development | Training and Development | Client Relationship Management | Project Management | Implementations | Process Improvement | Change Management | Strategic PlanningTECHNICAL EXPERTISECasper | Avaya | Qualtrics | Nexidia | Sales Force | Five 9 | Microsoft Excel | Outlook | PowerPoint | Word | Share point| EMAS | Datatel | Right Now | Web Advisor | Learning Studio | Blackboard
U.S. Bank
View- Website:
- usbank.com
- Employees:
- 59540
-
Customer Service Team Manager - OfficerU.S. Bank Apr 2018 - PresentGreater Denver Area
-
Operations ManagerGrayter Business Solutions Sep 2015 - Sep 2017• Executed business plan to recruit, hire, train, coach, mentor and motivate virtual consultants for increased operations quality and efficiency, driving value added consultative interaction with customers.• Managed day-to-day operations, payroll, performance evaluations and department communication - providing detailed production analysis/reports to senior executive team• Provided key leadership with detailed reports on compliance, quality and process improvements, while enhancing SLA delivery, KPI production metrics and client conversions.• Monitored calls for compliance, training, quality and process improvement – using KPI metrics to measure production quality in key areas of talk time, contacts, interviews and applications – increasing consistency of client conversions.Responsible for conflict resolution and maintaining a culture of excellence, with continuous focus on improvements within the organization.
-
AdmissionsIndependence University May 2015 - Sep 2015 -
Customer Care Manager/Team LeaderXerox Oct 2007 - Dec 2014United States• Consistently exceeded enrollment goals for the assigned target recruitment area through effectively managing enrollment teams. Team/s evaluated each prospective student based on needs, desires, interests, qualifications, motivations, and commitments, in compliance with all school and company policies and procedures• Thoroughly and accurately present information to prospective students regarding the school’s programs and tuition fee, schedules, refund policy, payment plans, and other college policies and procedures that involve student• Assist in developing a recruitment / communications plan and recruit new students for the institute• Grant exceptional assistance in developing and maintaining admissions office’s recruitment and marketing plan to successfully promote college’s visibility and general recruitment efforts• Increased employee performance by conducting coaching sessions and developing individual performance plans. • Accurately develop and monitor statistical reports to efficiently develop recruitment strategies, yield management, forecasting, and operational efficiency• Grow and maintain relationships with academic institutions, corporations, and community partners. • Work collaboratively with partners to develop and implement solutions to increase performance and exceed performance goals. -
Executive Assistant For Svp And Vp Of Real EstateSports Authority 2004 - 2006Assisted SVP and VP of Real Estate by managing their schedules, travel plans, calendars, expense reports, and meeting coordination. Responsible for coordinating all aspects of the Real Estate Committee Meeting for the top executives. Created and updated various reports on Real Estate related information. Requires knowledge on Microsoft Excel, Word, and Power Point. Responsible for answering calls and greeting all guests. Handled details of confidential nature and performed administrative functions. Requires broad knowledge of corporate operations, discretion and technical skill. Monitored GL and Work Comp claims on a daily basis. Monitored all new store openings and sent out all pertinent Risk Management paperwork and information. Assisted in all special projects.
Joy Carlson Skills
Joy Carlson Education Details
-
Southern New Hampshire UniversityOrganizational Leadership -
Psychology
Frequently Asked Questions about Joy Carlson
What company does Joy Carlson work for?
Joy Carlson works for U.s. Bank
What is Joy Carlson's role at the current company?
Joy Carlson's current role is Engagement Expert | Customer Service | People Leader.
What is Joy Carlson's email address?
Joy Carlson's email address is jg****@****hoo.com
What is Joy Carlson's direct phone number?
Joy Carlson's direct phone number is +172021*****
What schools did Joy Carlson attend?
Joy Carlson attended Southern New Hampshire University, Michigan State University.
What are some of Joy Carlson's interests?
Joy Carlson has interest in Social Services, Children, Education, Human Rights, Animal Welfare.
What skills is Joy Carlson known for?
Joy Carlson has skills like Leadership, Team Building, Powerpoint, Public Speaking, Human Resources, Account Management, Sales, Customer Retention, Networking, Data Analysis, Forecasting, Customer Satisfaction.
Who are Joy Carlson's colleagues?
Joy Carlson's colleagues are Jeff Burns, Kim Diercks, Aziz Syed, Jessie Flores, Carlos Perez, Inge Feeney, Jeff Bartosik.
Not the Joy Carlson you were looking for?
-
Joy Carlson
Shaping Little Minds With A Big Heart | Passionate | Empathetic | Understanding | CaringBloomington, In -
Kristina Joy Carlson
Transformational Philanthropy Expert | Speaker | Author | Kind(D) Method Founder. Inspiring Action Through Outrageous Kindness To Help Individuals And Organizations Scale Their Impact, Mission And Purpose.Oxford, Ms3gmail.com, fundraisinginfo.com, fundraisinginfo.com -
2cwu.edu, cwu.edu -
3aol.com, aol.com, dlapiper.com3 +131284XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial