Joy Cheng Email and Phone Number

Sales Manager | Men's Business Leather Shoes Export2019 – Present1. Manage the end-to-end export process, including documentation, customs regulations, and shipment coordination.2. Oversee customer orders from inquiry to fulfillment, ensuring smooth execution at every stage.3. Cultivate and sustain long-term relationships with international clients, driving repeat business and strong reorder rates.4. Analyze global market trends and competitor strategies to refine sales approaches and maintain a competitive edge.5. Lead contract negotiations, securing favorable terms for the company while addressing customer needs.6. Collaborate with cross-functional teams, including design, production, and logistics, to ensure timely delivery and client satisfaction.7. Identify and explore new market opportunities to expand the company's global reach, resulting in increased sales and factory visibility.8.Participated in international trade shows to showcase new products and expand the company’s global presence.

Sales Operations Manager | Women's clothing export2016 – 20191. Optimize product listings by enhancing SEO, images, and descriptions to improve rankings and conversion rates.2. Oversee inventory management and logistics to maintain product availability and minimize stockouts.3. Managed end-to-end Amazon FBA (Fulfilled by Amazon) operations, including inbound shipments, inventory storage, and order processing.4. Reduced fulfillment costs by 10% by optimizing shipping methods and working closely with suppliers to negotiate better rates.5. Developed and implemented strategies to maintain a high seller rating, achieving a 98% customer satisfaction rate.6. Monitored and reported on key performance metrics, including sales performance, return rates, and customer reviews.7. Successfully launched new products on Amazon, driving a 25% increase in overall sales.