The Performance Team are responsible for the analysis, development and maintenance of performance dashboards; balanced scorecards and databases. These provide internal and external customers tools to monitor their programmes and projects and their functional performance. The tools are created applying the Six Sigma Methodology DMAIC (Define, Measure Analyse, Improve and Control) ensuring lean processes and applied.ResponsibilitiesDevelopment and maintenance of Dashboards and Balanced… Show more The Performance Team are responsible for the analysis, development and maintenance of performance dashboards; balanced scorecards and databases. These provide internal and external customers tools to monitor their programmes and projects and their functional performance. The tools are created applying the Six Sigma Methodology DMAIC (Define, Measure Analyse, Improve and Control) ensuring lean processes and applied.ResponsibilitiesDevelopment and maintenance of Dashboards and Balanced Scorecards for various areas of the Business.Design, development and maintenance of Microsoft Access databases to generate reports and associated dashboards.Liaison with stakeholders to establish KPIs and provide help and support in constructing a meaningful set of targets and metrics. Attendance at periodic reviews .Supply technical expertise across the Business as and when required. Show less

Providing support to the BOWMAN Acceptance Team, responsible for the monitoring of the trialling and testing of the new communications system and the subsequent processing of test results. Position required the monitoring of customer requirements in terms of acceptability and the subsequent generation of performance reports. Have created databases and spreadsheets to monitor and analyse such data. Responsibilities:The extraction and analysis of data from the DOORS database and the… Show more Providing support to the BOWMAN Acceptance Team, responsible for the monitoring of the trialling and testing of the new communications system and the subsequent processing of test results. Position required the monitoring of customer requirements in terms of acceptability and the subsequent generation of performance reports. Have created databases and spreadsheets to monitor and analyse such data. Responsibilities:The extraction and analysis of data from the DOORS database and the development of metrics reports. Design and development of Access Database and Spreadsheets to analyse and interrogate Acceptance Data Attendance at Sentencing Boards to record meeting minutes and entry of issues onto spreadsheets and database (Bugzilla)Creation of milestone payment reports.Entry of data on to company databases (Bugzilla, SDE, DOORS)Updating and formatting spreadsheets, ensuring user friendly reading by the use of macros. Show less

ordinator of the Technical Services Department, receiving customer complaints and the recovery of relevant costs from the manufacturer. Provision of monthly supplier and product reports and the extraction and analysis of sales and complaints data from a variety of databases and web-based programs. Liaison point for suppliers, customers and sales executives when sourcing technical information and statistics. Requires high level of accuracy and attention to… Show more ordinator of the Technical Services Department, receiving customer complaints and the recovery of relevant costs from the manufacturer. Provision of monthly supplier and product reports and the extraction and analysis of sales and complaints data from a variety of databases and web-based programs. Liaison point for suppliers, customers and sales executives when sourcing technical information and statistics. Requires high level of accuracy and attention to detail.Responsibilities:Design and development of national multi-user databases for the Technical Services Teams, used for complaint administration, reporting, and complaint analysis. Monthly reporting processes, detailing supplier performance, product sales and customer complaints and the subsequent liaison with Sales Directors, Sales Executives and Technical Managers.Co-ordination of complaint logistics, ensuring that complaint material is collected, quarantined and returned to manufacturer for investigation.Customer and manufacturer visits to resolve outstanding issues and negotiate claims.Managing own case load of complaints up to the value of �500. Show less

responsible for the design and development of a MS Access database in support of their Kindergarten business and the continuing development of the Employment Agency's administrative systems.Responsibilities:Database design and development.Spreadsheet design and editingCo-ordination and consolidation of data from out-dated purpose built systems.

Working within the Supplier Management Team, the role required the monitoring of Agents' performance by way of interrogation of data and benchmarking against Service Level Agreements. Validation and payment of Service Provider invoices and the subsequent reporting of costs. Management of the payment process for a team of 6 and the relevant computer systems and databases. Liaison point for the resolution of any overdue payments and/or invoice disputes following validation.… Show more Working within the Supplier Management Team, the role required the monitoring of Agents' performance by way of interrogation of data and benchmarking against Service Level Agreements. Validation and payment of Service Provider invoices and the subsequent reporting of costs. Management of the payment process for a team of 6 and the relevant computer systems and databases. Liaison point for the resolution of any overdue payments and/or invoice disputes following validation. Responsibilities:Design and implementation of databases to analyse and interrogate performance data and the subsequent generation of reports to monitor Agent's performance.Design and implementation of an automated payments process, through the use of a multi-user Access Database and the generation of data files for import into the Finance Team's payments program.Co-ordination of the process for the validation and analysis of invoices and the subsequent authorisation for payment.Design and development of databases and spreadsheets for the use of analysing profit and cost centres and the subsequent reporting of these costs within each geographical area to enable regular forecasting and budget allocation. Show less

Reporting to the Health Authority's Training Manager. Primarily responsible for the arrangement of training courses for NHS Practice Staff and Managers.Responsibilities:Identification of the training needs of all Suffolk NHS Practice staff and managers. Created and distributed the training course manual, detailing a calendar of events and flyers describing course content, location and costs.Analysis and reporting of quarterly costs per practice with a view to economising on the… Show more Reporting to the Health Authority's Training Manager. Primarily responsible for the arrangement of training courses for NHS Practice Staff and Managers.Responsibilities:Identification of the training needs of all Suffolk NHS Practice staff and managers. Created and distributed the training course manual, detailing a calendar of events and flyers describing course content, location and costs.Analysis and reporting of quarterly costs per practice with a view to economising on the overall training budget where possible.Re-developed and implemented the training department's processes and procedures.Managed the training databases, training library and resources. Improved effectiveness by documenting all training resources and created a catalogue for distribution to all practices detailing training aids available for loan. Show less

The above posts included the production of letters, memos and reports; numeric skills; regular liaison with members of the public and the handling of sensitive information.