Joy Cooper Email & Phone Number

United Kingdom

Altrincham, England, United Kingdom

Altrincham, England, United Kingdom

Chesham, England, United Kingdom

Leading Customer Relationship Management and growth development for Somek & Associates Medico-Legal Expert Witness provision across the UK. Built on 25+ years reputation, quality and professionalism. Over 200 health profession experts including Occupational Therapists, Physiotherapists, Nurses, Midwives. SALTwww.somek.com

Bush & Co provide case management and expert witness services in the catastrophic injury sector Reporting to the Client Services Director my role was to develop business growth with claimant and defendant solicitors, insurers and across two strategic partnerships with Spinal Injuries Association and Child Brain Injury TrustAchievementsI have nurtured and developed strong and extensive relationships across both CBIRS Legal Support Service and SIACM Trusted Partner panel, at Partner, Senior and Associate level within PI, Serious Injury and Clinical Negligence law firms, resulting in growth in enquiries, instructions and revenue growthLeading business development and growth of Bush Care Solutions comprehensive cost-effective patient care management using the direct employment model, with dedicated Care Managers overseeing a patients care plan and performing a supervisory role over support workers

Perivale, Middlesex

Harrison’s are a court expert witness and case management provider Reporting directly to the MD, I implemented our sales and marketing strategy and was solely responsible for building key customer relationships, identifying business opportunities and maintaining extensive knowledge of current market and sector issues to achieve business growth and expansionAchievementsI conducted a tender exercise and appointed a digital marketing agency who I directed to formulate Harrison’s marketing strategy. I led a brand refresh and new website development launch with third party suppliersI successfully engaged and began to develop multi-layer relationships with large law firms, across both claimant and defence lawyers and insurers, including Irwin Mitchell, Stewarts and KennedysA key member of the senior leadership team at Harrison’s reporting directly into our owner handl group, who are a highly acquisitive investment player in the legal, insurance and healthcare sectors

Wolverhampton, West Midlands, United Kingdom

Feb 2020 - June 2020 (Contract)ABC Childcare are a privately owned business providing the highest standards of care and education to children and their families, welcoming children since 2004• Reporting to the owner, the key focus on this contract was to transition two large scale nursery settings into one during the pandemic whilst remaining operational for key worker children. I implemented and managed Covid-19 risk assessment policies and extensive site operating procedures, held responsibility for OFSTED regulation and Quality Compliance• Following the first Covid lockdown I increased revenue by 30% through the development of a communications programme, including webinars• Implemented a company-wide change programme due to Covid including, furlough, redundancy, IT infrastructure review and a digital marketing strategy

Safe Families is a Christian led charity that works with 35+ local authorities around the UK with a demonstrated decrease of the flow of children into care of between 9 - 16 %. As a volunteer I befriend parents/children who are facing various challenges/crisis: supporting and encouraging them both practically and emotionally; helping them to envision and reach towards goals in life.

Speaking on behalf of JDRF to groups and clubs in the community about my experience as a mother of a child with type 1 diabetes and the impact it can have. Helping to inspire support of JDRF and our mission to treat, prevent and ultimately cure type 1diabetes. Actively gaining knowledge into type 1, JDRF and current research. Public speaking skills, educating local community about type 1 and directly impacting money and awareness raised for JDRF’s research.

Manchester, United Kingdom

The largest privately owned credit-hire and post-accident services providerReporting to the MD and a member of the Operations Board of Director, my role was to deliver new business growth (strategy and execution)Accomplishments:▪ Developed & implemented a sales strategy with objectives, measures and growth targets across all identified target markets developing our proposition to differentiate EDAM as a challenger brand in a highly populated market place▪ Recruited/restructured the sales team, set clear objectives and introduced performance measures, leading from the front with a highly supportive/highly challenging coaching style▪ Developed and launched extensive marketing strategy to increase brand presence via award sponsorship, full events calendar and editorial activities within industry trade publications▪ Increased customer satisfaction by introducing real time CSI/NPS, evidencing our commitment to improved customer journey, introducing partner branding at point of service

Chesterfield

In Feb 2011 I was approached to take up the role as Head of Sales with the new start Auto Windscreens; after only seven months I advanced to Sales Director to serve as a key member of the executive team. Under my direction Auto Windscreens has become a very progressive automotive glazing player, my approach and complete focus on total customer satisfaction has turned people’s heads, accomplishments:Led a sales function to a turnaround success story in just three yearsGrew annual sales volume from zero to £50 million by 2014 year-endAwarded acclaimed industry recognition as double British Insurance Award winners 2014 for Customer Care & Service Provider, the first time the organisation achieved this recognitionChampioned customer experience achieving consistent CSI rates of 97% & NPS score of 87% compared to market leader at 72%Led the growth of the sales team, established a competitive sales force through performance-driven sales-incentive programsLed from the front to inspire, energise and develop staffCreated a brand identity that positioned Auto Windscreen’s No.2 in the UK market as a leading name in the AGRR industryExecuted an aggresive marketing strategy to circumvent competitive pressures & built market share to c.15%

Chesterfield

Provided sales leadership and management with the new start Auto Windscreens.

Chesterfield

Strategically managed and developed a defined portfolio of clients within the Insurance sector.

Walsall, United Kingdom

I reported directly to the MD and held full Sales and Training responsibility for resellers achieving target volume and margin growth. I worked with reseller partners ranging from SME's to corporates, to create real business partnerships and achieve differentiation by creating unique service offerings and new approaches to selling & marketing products and services.

Swindon

My primary focus was the management of a Government framework contract for the supply of fuel management services, a single high profile account with multiple stakeholders. My negotiating efforts were instrumental in securing, developing and retaining the agreement. The framework was the largest fuel card contract in Europe with volume of goods/services generating over £170 million annually.

Swindon, United Kingdom

Responsible for managing a portfolio of key accounts across both fleet and fuel management services. The role was to ensure client retention, development and therefore maximisation of profitability. Responsible & accountable for the management of business relationships with major blue chip clients.

Birmingham, United Kingdom

I began my career in Leasing & Contract Hire with Leasedrive. I progressed from Sales Support Administration to field sales becoming New Business Sales Consultant in Fleet Management services and culminating in Major Account Manager for Leasing & Contract Hire clients.