• Self-directed with astute judgment skills. Works with high level of personal accountability.• Assists client with developmental disability with daily tasks including bathing, grooming, mealpreparation, laundry, shopping, and housekeeping. Certified in CPR and First Aid.• Helped the client to become a more independent, productive member in the community.

• Evaluated insurance policies and analyzed damages to determine coverage type. Determined liability.Answered inbound and outbound calls. Proficient use of general office equipment, Windows 2008, andMicrosoft Office (Word, Excel, PowerPoint and Outlook).• Improved call center functionality and service capacity by documenting claims accurately. Commendedby manager for attention-to-detail.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy andresolving problems in a timely manner. Awarded certificate on 02/25/2014 in recognition of remarkablebehaviors observed during interaction with customer.

• Investigated and resolved claims.Performed accounts receivable duties including processed accountsreceivable and payable, researching, discrepancies and reconciliations. Answered inbound and outboundcalls efficiently following Allstate's principle "one call does it all." Proficient use of general officeequipment, Windows 2008, Microsoft Office (Word, Excel, PowerPoint and Outlook), and filing.• Recipient of 2008 Distinguished Performance Award for helping Allstate meet and exceed their strategicobjectives and demonstrating leadership in customer satisfaction.• Mentored new employees as a volunteer Peer Mentor.

· Managed office supplies, vendors, organization and upkeep.· Answered and managed incoming and outgoing calls while recording accurate messages.· Greeted numerous visitors, including VIPs, vendors and interview candidates.

Accurately entered data into database before account assigned to collections department. Performedaccounts receivable duties. Sorted and distributed mail to appropriate departments.• Answered multi-line phone system and screened calls following the established protocol with the goalto route caller to appropriate department in a timely manner. Defused volatile customer situations calmlyand courteously.• Greeted visitors including interview candidates, VIPs, and vendors.