Joy Easterling Email & Phone Number

North Carolina, United States

North Carolina, United States

Sincerely Emotional’s vision is to creatively express, influence, and connect with those around you.Mission: Sincerely Emotional aims to inspire women to heal from emotional hardships through self-expression, confidence, & love, ultimately promoting overall well-being.

Siler City

This role entails:* Engaging with clients and consultants* Recruiting and guiding clients towards strategic performance goals* Cultivating partnerships with banks* Promoting Operation HOPE solutions on social media* Conducting financial literacy workshops* Providing coaching to individuals in-person or remotely* Managing coaching sessions and workshops* Maintaining client data for impact reporting* Establishing community alliances* Implementing marketing objectives* Assisting clients in creating debt reduction plans.

Greensboro/Winston-Salem, North Carolina Area

•Investigated 500+ pages of correspondences per day•Processed exceptions; resolved differences; answered requests & inquiries received from various channels; determined account entries & made appropriate disposition (legal, business and consumer accounts)•Identified and escalated issues and opportunities within the process•Worked the Mail Re-Route Queue by forwarding correspondence to appropriate Xerox or interoffice mail (POA, Loans, Fraud Dept., Deposit accounts) •Navigated between multiple systems and tasks (UCRS, RMS, TSYS, BOSS, FileNet, CONVOKE)•Performed maintenance on consumer card for TCPA Phone Number removal remediation

Greensboro/Winston-Salem, North Carolina Area

•Opened deposit accounts and sold bank products (e.g., credit cards, CDs, IRAs, loans)•Assisted, educated & trained customers on how to conduct transactions through self-service technologies (e.g., mobile, online, ATM) and build and deepen relationships •Recognized & referred cross-sell opportunities to appropriate specialists to help them achieve their financial goals; making sure all sales, service and specialized needs were met; and help drive overall revenue growth •Provided account services to customers by receiving deposits & loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, and answering questions in person or on the telephone

Greensboro/Winston-Salem, North Carolina Area

•Recalculated 100 business lending/ consumer accounts per day to ensure the correct delinquency & accuracy •Trained administrator/subject matter expert for the Business Lending Aging Department•Researched payment transfers to ensure correct placement and aging for accurate credit bureau reporting