-Launched research internship program by developing admissions process and training team of interviewers, admissions officers, and program coordinators-Develop Standard Operating Procedures for managing student participants-Selected, customized, and implemented an online student application management system

-Manage the client services team by setting performance objectives, conducting evaluations-Collaborate with sales/business development and service delivery team to increase sales through up-sell/cross-sell strategies-Improve processes to increase operational efficiency and service quality -Analyze and incorporate client feedback to grow and enhance services-Maintain client satisfaction by resolving client complaints and maintaining strong relationships-Wrote articles and gave speeches on College Admissions topics as a Keynote Speaker -Provided end-to-end support to students and parents for graduate, undergrad, and high school applications-Plan and coordinated school tours, seminars, student events, and application activities

-Setup office and manage business activities -Communicated with clients and scheduled international classes and staff meetings; translated for American counselors, and Chinese Parents and students-Performed sales and business development activities

-Conducted weekly staff meetings to discuss feedback, set targets, and prioritize tasks-Managed facility maintenance, food safety training, cost control, and cash management-Planned Marketing and sales events -Managed employees, work schedule, payment, and performance evaluation