Joy Frey Email & Phone Number

West Chester, Ohio

Management of day to day HR Operations including enhancing the employee experience through forward thinking and dynamic goals for Human Resources and Kleingers:• Development of policies and procedures• Administration of HR processes• Over-site of benefit programs• Employee Relations • Talent and Performance Management

Cincinnati Area, Ky

• Volume recruiting for candidates interested in working for Macy’s. Contributed to 100K phone interviews and over 50K hires for Macy’s stores in 2018.• Conducted pilot of phone hiring for Macy’s Logistics division for supplemental hiring in 3 locations which resulted in nearly 2000 interviews and 1100 offers of employment. • Build and develop base and seasonal staff to strengthen overall customer experience from application submission to interview completion.

• Strategic initiatives for recruitment• Provide communication on recruitment to Senior Leadership• Manage and develop staff

• Full cycle recruitment for full-time positions• Review and maintain pipeline of candidates

• Recruitment for full-time exempt and non-exempt positions• Review and maintain pipeline of candidates

Mason, Oh

• Full cycle recruitment for full-time, part-time non-exempt positions• Successfully developed strategic action plans that meet seasonal hiring needs ahead of plan• Review and maintain pipeline of candidates • Oversee advertising plan including Associate Referral Program• Project Management for development of SharePoint site to automate recruiting process

Mason, Oh

• Managed and developed team members• Mentor and coach associates, including performance improvement• Redesign of Interview Certification process for Executive Hiring Managers

• Reviewed associates required to take minimum 70 1/2 distributions in 2012 - 2013.• Updated internal database and pension manuals.• Miscellaneous projects for Retirement Director

• Reviewed candidates on Taleo Employment Database• Prescreened potential individuals via phone interview

• Soft skills development of Call Center Associates• Development and delivery of HR process and HR system training materials for use by New hires and HR team members throughout the Macy’s organization• Continually improved training materials utilized for several divisions

• Responsible for quality review and statistical building for benefit processing area• Interim Manager for Benefit Processing area• Training and development of team members• Special projects for HR Services Director

• Training and development of processing team

• Hire, train, and develop benefit processing staff• Improved operation efficiencies through centralization of ten separate Federated divisions

• Equal Employment Opportunity reporting using the SABRE system• Associate opinion survey administration• Maintenance of EEO and labor agreement databases• Employee relations and law research

• Review of monthly and annual performance for executives and hourly associates• Social Activities Committee head

• Interviewing and reference verification• Spreadsheet reporting• Miscellaneous administrative functions

Cincinnati, Oh

Research SupervisorSr. Project DirectorProject DirectorAssociate Project Director• Research Supervisor – Developing, testing training materials and training project management on software programs aiding in the development of marketing surveys. Preparing analytical studies.• Senior Project Director – Managing and training project directors and assistants, assisting client service with client presentations and group analysis with ongoing case studies.• Project Director/Associate Project Director – Organizing, developing and monitoring test market studies for new products, line extensions and restaging; auditing interviewing agencies and phone centers; experimental cross-training between BASES and Burke Marketing Services. Supervision of Staff assistants.