Joy Hicks Email & Phone Number

Atlanta, Georgia, Us

• Lead and participate in goal setting activities related to the dimensions of the sustainability platform including benchmarking, gap analysis, data analysis and metric development.• Build new corporate sustainability programs and manage existing programs to meet sustainability goals and objectives.• Advance strategies to support the management of Scope 3 greenhouse gas emissions through vendor engagement and collaboration with internal partners and setting a science-based targets with Science Based Targets Initiative.• Develop corporate policies to document the company’s commitment to environmental, social and governance standards to ensure responsible sourcing practices are established and implemented.• Innovate solutions that advance the company towards a circular economy, including packaging improvements and sustainable products.• Develop goal dashboards to provide visibility into progress on ESG goals and ensure data integrity.• Contribute thought leadership in the development of annual ESG report submissions including framework selection, report design, content segments, data collection and data integrity.• Identify and analyze emerging sustainability and reputational risk issues by studying global and domestic trends to understand the impact that ESG is having to company reputation.

Atlanta, Georgia, Us

• Critically reviewed and analyzed complex product flow on the Repair & Liquidation Centers (RLC’s) and their subsequent disposition.• Fulfilled company’s sustainability goals and achieved highest level of P&L recovery by reinforcing online/instore product return policies.• Oversaw the return-to-vendor, donation, recycle, and secondary market sales, ensuring the efficiency of disposition of returned products.• Commanded and mobilized the technical team accountable for the fulfillment and generation of $300M+ in return-to-vendor requests.• Reduced company’s operational costs from product repayments through mitigation of vendor dispute claims on returned product.• Negotiated and finalized supplier-buyer agreements terms with the merchandising teams, employing sustainability perspective and risks.• Piloted and navigated the company activities involved in repurposing 96K+ tons of returned product for prevention of landfill impacts.

Atlanta, Georgia, Us

• Drove the growth and evolution a diversified liquidation process and increased the earned recovery amount for the company by $50M+.• Took ownership of the orchestration and management of the performance of the THD's 3rd party liquidation or salvage company.• Facilitated incremental year-over-year improvement on landfill avoidance.• Rendered support on portfolio diversification efforts with launching and implementation of a modern international sales platform.• Achieved sales goals with a cross-functional operations team and grew sales staff from a single contributor to a 6-person sales department.

Alpharetta, Ga, Us

• Grow recovery for the company by $50M • Transition sales from 100% third party 100% in-house while continuously improving recovery rate year over year• Evolve from a single person contributor to leading a 6 person sales department• Establish an International sales platform to help diversify the portfolio• Work cross-functionally with operations team to help achieve sales goals

Alpharetta, Ga, Us

• Manage a staff of regional business managers in multiple locations• Create and manage databases for claims management in US, Mexico, and Canada • Negotiate contracts for key vendors in support of field service• Expose over $300,000 in claims fraud and implement measures to prevent future occurrences

Amsterdam, Noord-Holland, Nl

•Assist in outsourcing key functions of the department in support of reorganization and cost savings.•Lead operational strategy, planning, and servicer performance to achieve financial commitments. •Promote the Philips brand by directly mitigating any after sales issues customers may encounter. •Maintain relationships with other companies, trade associations, and peer networks within the industry to establish proactive and competitive benchmarking in the continuing effort to achieve “Best in Class” status.•Contribute to project that globally implements the successful best practices proven in individual countries.

Armonk, New York, Ny, Us

•Utilized the independent service provider network to coordinate efficient service for hotels, schools, and hospitals. •Worked with clients to ensure proper training, repair information, and service parts were available.•Coordinated an effort to rework hundreds of products located in high profile hotels across the country.•Selected to enter into a mentoring relationship with an executive to improve skills and foster relationships needed to continue to advance in management.

Amsterdam, Noord-Holland, Nl

Additional Positions with Philips Consumer Electronics: Office Coordinator (2000-2001);Clerical Administrator (1997-2000); Customer Service Representative (1995-1997)

Bachelor Of Arts - Ba, Secondary Education And Teaching, History

Bachelor Of Arts (Ba), History Teacher Education