Joy Hoffman Email & Phone Number

Omaha, Nebraska, United States

Omaha

Cultivate all aspects of client relationships with emphasis on revenue opportunity. Respond quickly to client needs, performance improvement, expectation management, troubleshooting, and project management including new lines of business and sites. Navigate and facilitate contracts and metrics requiring continual analysis of data

Calm under fire, I address escalated issues while effectively building relationship and confidence in our product and our people. Assist in the development of result impacting solutions across multiple channels of service. Challenge other areas in order to collectively build business.

Develop and mentor account staff in support of $18+ million book of business. Identify quality gaps, coaching to a 24% improvement in quality of specifications. Conceptualized and co-wrote 20 hour formalized training to address rapid growth needs of department.

Assist companies in marketing their products and services via Direct Response television, radio, print, mail and online, maximizing ROI opportunity via analytics, improved scripts, superior routing solutions and technology integration.

Greater Omaha Area

Implemented new approach and techniques for mentally ill residents; negotiating concept with administration and parent groups. Met with area hospital staff to solicit/qualify potential residents.

Bachelors, Psychology

Activities and Societies: Phi Theta Kappa; Gamma Phi Iota

Bachelor Of Arts (Ba), Psychology