Joy Kamau Email and Phone Number

Responsible for maintaining a welcoming atmosphere at the front desk, handling inquiries, and providing administrative support while also managing and growing Topride Driving Institute’s online presence.✨Successfully developed and executed social media strategies that boosted TopRide Driving Institute's visibility across platforms, resulting in a 25% increase in TikTok followers and a 15% growth in Instagram engagement within three months.✨Consistently provided exceptional customer… Show more Responsible for maintaining a welcoming atmosphere at the front desk, handling inquiries, and providing administrative support while also managing and growing Topride Driving Institute’s online presence.✨Successfully developed and executed social media strategies that boosted TopRide Driving Institute's visibility across platforms, resulting in a 25% increase in TikTok followers and a 15% growth in Instagram engagement within three months.✨Consistently provided exceptional customer service at the front desk and facilitated seamless NTSA registration for students, reducing processing time by 30% and improving overall client satisfaction. Show less

Responsible for providing excellent customer support via phone, email, and chat platforms to ensure customer satisfaction✨Delivered outstanding customer service, leading to a 90% average CSAT score during my tenure, reflecting high levels of client satisfaction and positive feedback.✨Implemented first-level troubleshooting techniques that successfully resolved 70% of customer concerns independently, reducing the need for escalations and enhancing overall efficiency in the call… Show more Responsible for providing excellent customer support via phone, email, and chat platforms to ensure customer satisfaction✨Delivered outstanding customer service, leading to a 90% average CSAT score during my tenure, reflecting high levels of client satisfaction and positive feedback.✨Implemented first-level troubleshooting techniques that successfully resolved 70% of customer concerns independently, reducing the need for escalations and enhancing overall efficiency in the call center. Show less