• Containerization: Containerized Python, PHP, and Node applications using Docker.• CI/CD: Set up CI/CD pipelines using GitLab, Jenkins, and Azure DevOps.• Databases: Configured and managed high-availability Percona Cluster for MySQL using ProxySQL.• Web Server: Configured Nginx virtual hosts and implemented ModSecurity for WAF solutions.• System: Proficient in Linux, with hands-on experience in managing Linux-based systems.• Monitoring: Used Grafana, Prometheus, and Loki to collect and visualize data from various systems and applications.• DevOps Tools: Used Docker, Jenkins, Git, GitLab, GitHub, Azure DevOps, Nexus Repo, Grafana, Prometheus, Loki, and ModSecurity.• Cloud: Experienced in working with AWS and Azure.

• Install & configure hypervisors such as: VMware ESXi, vCenter, Workstation, VirtualBox, Hyper-V etc.• Ensuring proper security of servers (Linux & Windows).• System & services surveillance tools: Zabbix, Kibana, FAN, Mikrotik Dude, Cacti etc.•Maintain network in MikroTik & Cisco devices.• Maintain & troubleshoot various call centers & VAS services.• Process & maintain IT equipment procurement's.• Escalate & follow-up with vendors for services interruption & ensure system backup.

• 24x7 Monitoring core network and backbone status through MRTG, Cacti, Nagios, free pings.• Cisco Switch and router Configuration and L1 Troubleshoot using Putty.• Network Fault Primary troubleshoot & escalation with findings• Customer complain – Acknowledge , Troubleshoot and providing Resolution.• Core & Radio Network First Line Support.• Creation & Escalation of Trouble tickets and communication with client's.• Provide technical assistance and formulate equipment configuration as per client's requirement.• Drive to ensure FCR (First Call Resolution) from service sources• Maintaining Corporate IT Ticketing and follow up• Ensure one-stop quality Customer Service over phone, Skype, Whatsapp, Teamviwer & Anydesk.• Ensure minimum down time of all systems and services and follow up with concern unit and give the feedback.